Full Time - Back End Clerk - Day

Lowe's Companies, Inc. • Grand Rapids, MI

2d

About The Position

The Back End Clerk processes customer returns and supports receiving, inventory administration, and backroom operations. The role handles return-to-vendor and return-to-manufacturer processes, coordinates vendor credits and replacements, sorts returned merchandise, maintains transaction records, and supports customer return inquiries when needed.

The position also assists with receiving shipments, verifies merchandise against shipping documents, processes receiving paperwork, updates inventory systems, and ensures merchandise is labeled, stored, and routed appropriately. The Back End Clerk supports inventory accuracy, prepares and reviews operational reports, coordinates product flow with receiving and store teams, and maintains organized, clean, and safe work areas.

Within the Receiving Office, the role supports record retention, truck scheduling, daily and weekly reports, repair items, claims, inventory adjustments, truck unloading, and purchase order processing. Other duties may be assigned.

Nice To Haves

• High school diploma or GED.
• 1 year of experience processing and filing merchandise receiving paperwork.
• 1 year of experience with store inventory receiving and administration.
• 6 months of experience in warehouse data entry or bookkeeping.
• 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment.
• 6 months of retail experience accepting or processing returns.

Responsibilities

• Process customer returns according to company policies and procedures.
• Execute Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, including documentation, packaging, and shipment preparation.
• Coordinate vendor credits and replacements according to established guidelines.
• Sort and disposition returned merchandise for restocking, return, or disposal based on condition and policy.
• Maintain accurate records of return transactions and associated documentation.
• Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation.
• Process receiving paperwork and accurately update inventory systems.
• Ensure merchandise is labeled, stored, and routed to appropriate locations, including the sales floor, backroom, or return processing areas.
• Conduct routine inventory checks and report discrepancies to leadership.
• Generate and review standard reports related to returns, damaged goods, and inventory exceptions.
• Coordinate with receiving and store teams to support efficient product flow.
• Maintain organization of backroom and return areas.
• Follow safety procedures for material handling, hazardous materials, and equipment use.
• Identify and properly handle hazardous or restricted items according to guidelines.
• Maintain a clean, organized, and safe work environment.
• Provide basic support for customer return inquiries when needed.
• Communicate with vendors or manufacturers to facilitate returns, credits, or replacements according to standard procedures.
• Support Receiving Office administrative and logistical functions, including accurate record retention, confirming inbound and outbound truck schedules, and completing daily and weekly operational reports.
• Manage items out for repair, handle claims and inventory adjustments, and support receiver/stocker teams with truck unloading and purchase order processing as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED