Azure Virtual Desktop and Mobility Administrator
About The Position
The Azure Virtual Desktop (AVD) and Mobility Administrator will serve on the Mobility and Remote Access Services (MRAS) team, supporting the Department of the Air Force (DAF) in operating, sustaining, and improving enterprise virtual desktop infrastructure (VDI) and mobility capabilities. The role supports secure remote access and virtual desktop services, including Azure Virtual Desktop and Microsoft Intune, for the EITaaS program and users across 187 bases. Working with the Team Lead and engineering teams, the administrator supports the transition of new capabilities from engineering into operations, including operational hand-off and post-deployment monitoring. The position also supports deployment, maintenance, troubleshooting, automation, resource monitoring, and service-request and incident-ticket management. CACI’s EITaaS Program is a DAF initiative serving the Air Force and Space Force. It aims to move IT services from an in-house, base-centric delivery model to an advanced enterprise service model, providing IT management, a storefront, an enterprise help desk, local field services, and end-user device life-cycle support. The role requires the ability to obtain or maintain a Secret clearance and may require up to 10% travel within the Continental United States.
Requirements
- Ability to obtain or maintain a Secret clearance.
- 10 or more years of relevant experience; a bachelor’s degree in an applicable field may substitute for 5 years of experience.
- Current Security+ certification or one of the following certifications: CISSP, CCNA, or CCNP.
- Experience installing and supporting Windows client systems and mobile devices.
- Ability to execute documented, detailed technical processes.
- Strong Windows operating system problem-solving and analytical skills.
- Experience with Azure compute and storage resources.
- Strong communication and interpersonal skills to collaborate with cross-functional teams and clients.
- Strong customer service skills, including the ability to communicate with end users to understand and address technical concerns.
- Willingness to learn and adapt to new technologies.
Nice To Haves
- Experience supporting Windows computers and users in an enterprise environment.
- Familiarity with Microsoft Intune for managing mobile platforms.
- Experience with STIG Windows security controls.
- Experience creating technical documentation.
- Experience creating and executing PowerShell scripts.
- Experience managing Active Directory domain or Entra ID user and computer objects.
- DoD background, preferably with the USAF, especially in IT professional services supporting the Air Force.
Responsibilities
- Administer and maintain VDI and mobile device management technologies based on Azure Virtual Desktop and Microsoft Intune.
- Support project activities and client contact related to operational transition, deployment, and retirement services.
- Execute PowerShell scripts and other deployment capabilities to automate AVD functionality and operations.
- Triage and troubleshoot AVD and mobility user and system issues, and provide remediation steps.
- Support Windows Zero Touch Implementation (ZTI) processes for AVD solutions.
- Manage and maintain Azure AVD resources and operating system images; deploy monthly operating system and application patches to existing AVD virtual machines.
- Monitor AVD resources to ensure sufficient virtual resources are available for DAF users, including shutting down over-provisioned resources and starting resources when capacity is insufficient.
- Act as a Purebred agent when requested.
- Use the government ITSM tool to track customer service requests and incident tickets, manage operational ticket queues, develop and report performance metrics, and support ticket reviews as requested.
- Support the transition of capabilities from engineering into operations, including operational hand-off and post-deployment monitoring.
Benefits
- Unique flexible time off benefit.
- Learning resources and learning and development opportunities.
- Healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
- Competitive compensation and benefits options designed to support and protect employees and their families.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
