Virtual Desktop Engineer II

Agile Defense•Pocatello, ID

9d•Onsite

About The Position

The Virtual Desktop Engineer II will engineer, deploy, and maintain Virtual Desktop Infrastructure (VDI) systems within the FBI, primarily supporting Omnissa Horizon (formerly VMware Horizon) and some Citrix Virtual Apps and Desktops environments. The role includes designing and implementing VDI solutions; engineering Microsoft OS baseline images for FBI endpoints; supporting Windows and Linux environments; and maintaining server virtualization technologies. The engineer will also automate and optimize system provisioning, patching, and maintenance, and help ensure systems meet performance, security, availability, and user-experience requirements. The position provides final-tier support and problem resolution, maintains system documentation, and contributes to backup, recovery, redundancy, accreditation, and continuous-monitoring activities. It also involves coordinating with vendors and internal IT teams, producing performance dashboards and reports, authoring support documentation and FAQs, and conducting knowledge transfer and training for government staff. The role is based in Pocatello, Idaho, and requires a current Top Secret clearance with SCI eligibility and the ability to obtain and maintain a CI Polygraph.

Requirements

Current Top Secret clearance, with SCI eligibility and the capability to obtain and maintain a CI Polygraph to meet contract requirements.
At least 6 years of experience designing and implementing desktop virtualization, application virtualization, and virtual server platforms.
Experience in large-scale, mission-critical IT environments.

Nice To Haves

Bachelor's degree preferred.
Experience with Omnissa Horizon, Citrix Virtual Apps and Desktops, VMware vSphere, and Nutanix.
Scripting experience with PowerShell, Python, or similar tools for provisioning, infrastructure-as-code orchestration, and system efficiency.
Certifications such as VMware Certified Professional – Desktop and Mobility (VCP-DTM), Omnissa Certified Administrator (OCA-H), Omnissa Certified Engineer (OCE-H), Citrix Certified Associate – Virtualization (CCA-V), or Nutanix Platform Professional (NPP).
Experience with Active Directory and Group Policy Object (GPO) management.
Experience with vSAN, Fibre Channel, and NFS storage management.
Experience with MECM, MSCSP, and Microsoft Office Suite.
Experience with load balancers, Microsoft SQL, and application virtualization.

Responsibilities

Design and deploy VDI solutions, including planning, requirements analysis, implementation, training, and ongoing support.
Engineer and maintain Microsoft OS baseline images for FBI endpoints in accordance with DISA STIG and FBI security standards.
Support mixed Windows and Linux environments.
Support server virtualization technologies such as VMware and Nutanix.
Maintain system documentation, including inventory, patch levels, and configuration details.
Provide final-tier support and timely problem resolution.
Develop and maintain automation scripts for provisioning, patching, and maintenance.
Implement orchestration tools to improve deployment speed, standardization, and user experience.
Monitor and optimize system and application performance, identifying and resolving bottlenecks.
Ensure systems meet performance, security, availability, and user-experience requirements.
Maintain backup, recovery, and redundancy strategies.
Assist with system accreditation and continuous monitoring.
Liaise with vendors and internal IT teams to resolve cross-team issues.
Provide real-time system performance dashboards and reporting.
Author Tier 1 and Tier 2 support documentation and FAQs.
Conduct knowledge transfer and training for government staff using industry best practices.