Virtual Desktop Engineer II

Agile Defense•Pocatello, ID

2d•$130,000 - $150,000•Onsite

About The Position

The Virtual Desktop Engineer II is responsible for engineering, deploying, and maintaining Virtual Desktop Infrastructure (VDI) systems within the FBI. The role primarily supports Omnissa Horizon (formerly VMware Horizon) and also supports Citrix Virtual Apps and Desktops environments. The engineer designs and deploys VDI solutions, engineers Microsoft OS baseline images for FBI endpoints, supports Windows and Linux environments, and contributes to system security, compliance, performance, availability, and user experience. The position also supports server virtualization technologies, develops automation and infrastructure-as-code, maintains system documentation, and provides final-tier troubleshooting. Additional work includes backup and recovery planning, accreditation and continuous monitoring support, vendor and internal-team coordination, performance reporting, documentation and FAQs, and training and knowledge transfer for government staff. The role is based in an office and datacenter environment in Pocatello, Idaho. The position requires a current Top Secret clearance, eligibility and ability to obtain and maintain a CI Polygraph, and at least six years of relevant experience. A bachelor's degree is preferred.

Requirements

Current Top Secret clearance and the capability to obtain and maintain a CI Polygraph to meet contract requirements.
At least 6 years of experience designing and implementing desktop virtualization, application virtualization, and virtual server platforms.
Experience in large-scale mission-critical IT environments.

Nice To Haves

Bachelor's degree.
Experience with Omnissa Horizon, Citrix Virtual Apps and Desktops, VMware vSphere, or Nutanix.
Scripting experience with PowerShell, Python, or similar tools for provisioning, infrastructure-as-code orchestration, and system efficiency.
VMware Certified Professional – Desktop and Mobility (VCP-DTM), Omnissa Certified Administrator (OCA-H), Omnissa Certified Engineer (OCE-H), Citrix Certified Associate – Virtualization (CCA-V), or Nutanix Platform Professional (NPP) certification.
Experience with Active Directory and Group Policy Object (GPO) management.
Experience with vSAN, Fibre Channel, or NFS storage infrastructure.
Experience with MECM, MSCSP, or Microsoft Office Suite.
Experience with load balancers, Microsoft SQL, or application virtualization.

Responsibilities

Design and deploy VDI solutions, including planning, requirements analysis, implementation, training, and ongoing support.
Engineer and maintain Microsoft OS baseline images for FBI endpoints in compliance with DISA STIG and FBI security standards.
Support mixed Windows and Linux environments.
Support server virtualization technologies such as VMware and Nutanix.
Maintain system documentation, including inventory, patch levels, and configuration details.
Provide final-tier support and timely problem resolution.
Develop and maintain automation scripts to streamline provisioning, patching, and maintenance.
Create infrastructure-as-code using PowerShell and other tools.
Implement orchestration tools to improve deployment speed, standardization, and user experience.
Monitor and optimize system and application performance, identifying and resolving bottlenecks.
Ensure systems meet performance, security, availability, and user experience requirements.
Maintain backup, recovery, and redundancy strategies.
Assist with system accreditation and continuous monitoring.
Liaise with vendors and internal IT teams to resolve issues across teams.
Provide real-time system performance dashboards and reporting.
Author Tier 1 and Tier 2 support documentation and FAQs.
Conduct knowledge transfer and training for government staff using industry best practices.