Desktop Engineer

Align Communications•New York, NY

2d•$70,000 - $80,000•Hybrid

About The Position

Align is seeking an experienced, client-focused Desktop Engineer to join its Managed Services team. The role provides hands-on technical support in a corporate environment, with particular focus on executives, VIPs, and other high-touch users. The successful candidate will be proactive, professional, responsive, and comfortable troubleshooting in a fast-paced environment where the client experience is as important as the technical resolution. Experience supporting clients in the Hedge Fund, Alternative Investment, or broader Financial Services industry is strongly preferred. This is a hybrid, full-time position requiring onsite work at Align’s New York City office three days per week. The Desktop Engineer will participate in a rotational on-call schedule that includes overnights and weekends. The position offers full benefits and a salary in the $70,000 to $80,000 range.

Requirements

2–5 years of experience working within a Managed Services Provider (MSP) or similar client-facing IT support environment.
Bachelor’s degree in Information Technology, Computer Science, or a related discipline, or equivalent professional experience and technical certifications.
Strong understanding of structured and systematic troubleshooting methodologies.
Experience supporting hybrid and cloud-based environments.
Hands-on experience with Microsoft 365, Exchange, Microsoft Intune, and Microsoft Entra ID (Azure AD).
Working knowledge of remote-access technologies, including VPN, virtual machines, Azure Virtual Desktop (AVD), and Remote Desktop.
Familiarity with Active Directory and Group Policy.
Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and basic connectivity troubleshooting.

Nice To Haves

Experience supporting users in the Hedge Fund, Alternative Investment, or Financial Services industry.
At least four years of desktop, deskside, or end-user technical support experience.
Demonstrated ability to provide professional, high-touch support to executives, VIPs, and demanding client environments.
Strong commitment to customer service, issue ownership, follow-through, and timely resolution.
Excellent verbal and written communication skills and the ability to communicate professionally and courteously with clients.
Strong attention to detail and the ability to manage multiple priorities simultaneously.
Ability to work effectively independently and as part of a collaborative support team.
Comfort working in a fast-paced, dynamic environment where priorities may shift throughout the day.
Strong judgment and professionalism when handling sensitive client information and high-impact technical issues.

Responsibilities

Provide onsite deskside and end-user technical support at a key Managed Services client location.
Deliver high-quality customer service and technical support, particularly to executive and VIP users.
Own technical issues through resolution, maintaining clear communication and timely follow-up with clients.
Communicate technical concepts in clear, client-friendly language to users with varying levels of technical knowledge.
Troubleshoot desktop, laptop, connectivity, IP phone, printing, and application-related issues.
Support Microsoft 365 applications and services, including common desktop and productivity-related issues.
Install, configure, upgrade, and remove desktop applications, hardware, and user workstations.
Troubleshoot general workstation and infrastructure-related issues and help keep end-user technology operational and reliable.
Escalate complex technical issues appropriately while maintaining ownership of the client experience and communication.
Document troubleshooting steps, resolutions, and relevant client information in accordance with Managed Services processes.

Benefits

Comprehensive medical, dental, and vision coverage.
Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
401(k) plan with a dollar-for-dollar company match at 3%, up to an annual maximum of $5,000.
Complimentary ClassPass membership.
Generous paid time off (PTO).
Company-paid holidays.
Cellphone reimbursement program.
Floating holiday.
Pre-tax commuter benefits, where applicable.
Employee wellness programs, events, and team-building activities.
Employee referral program.