Senior Desktop Engineer

Horizon Healthcare Services•Newark, NJ

About The Position

The Specialist, Digital Workplace Services is a senior technical leader responsible for designing, implementing, and supporting secure, scalable, and highly available endpoint and digital workplace solutions. The position establishes technical direction, develops technology roadmaps, evaluates emerging technologies, and partners across the organization to align workplace technology with business needs and industry standards. The role provides technical leadership for desktop engineering and enterprise endpoint solutions, including Microsoft Configuration Manager (SCCM/MECM), Microsoft Intune, Group Policy, Microsoft 365, Microsoft Entra ID, and Amazon WorkSpaces. It leads application and operating system deployment, imaging, patching, vulnerability remediation, endpoint compliance, inventory, and reporting. The position also focuses on secure endpoint configuration, complex troubleshooting, digital employee experience monitoring, automation, documentation, mentoring, stakeholder partnership, and delivery of workplace technology upgrades and migrations.

Requirements

High school diploma or GED.
Minimum of 10 years of experience in desktop, endpoint, or digital workplace engineering.
Expert-level experience with SCCM/MECM, Group Policy, operating system deployment, application packaging, enterprise software deployment, scripting, integration, and advanced troubleshooting.
Strong experience with Microsoft Intune, Microsoft Entra ID, Microsoft 365, Amazon WorkSpaces, endpoint security, patching, vulnerability remediation, and compliance.
Advanced knowledge of Windows endpoint configuration, Active Directory, hardware, networking, identity and access controls, and cybersecurity practices.
Proficiency with PowerShell or comparable scripting and automation technologies.
Demonstrated ability to lead complex technical projects, establish engineering standards, and mentor technical staff.
Strong analytical and problem-solving skills, including identifying root causes and implementing sustainable solutions.
Strong written and verbal communication skills, including explaining technical concepts to nontechnical audiences.
Experience creating and maintaining technical documentation, procedures, configuration standards, and troubleshooting guides.
Employees must live in New Jersey, New York, Pennsylvania, Connecticut, or Delaware.

Nice To Haves

Experience with Nexthink, ControlUp, Microsoft Graph, Power Automate, or comparable automation and digital employee experience platforms.
Experience developing endpoint or digital workplace technology roadmaps.
Knowledge of cloud-based workplace technologies, artificial intelligence capabilities, and modern endpoint management practices.
Experience supporting VPN technologies, DNS, DHCP, storage systems, peripherals, and enterprise network connectivity.
Relevant Microsoft, Amazon Web Services, endpoint management, or cybersecurity certifications.
Experience administering macOS or Linux endpoints in an enterprise environment.

Responsibilities

Provide technical leadership and strategic direction for desktop engineering, including establishing standards, priorities, and long-term technology roadmaps.
Architect, deploy, and support enterprise endpoint solutions using SCCM/MECM, Microsoft Intune, Group Policy, Microsoft 365, Microsoft Entra ID, and Amazon WorkSpaces.
Lead application packaging, software deployment, operating system deployment, imaging, patch management, vulnerability remediation, configuration baselines, endpoint compliance, inventory, and reporting.
Design secure, high-performing endpoint configurations and troubleshoot complex hardware, software, application, identity, security, and connectivity issues.
Monitor, maintain, and resolve issues affecting Amazon WorkSpaces and associated services.
Use Nexthink, ControlUp, and other digital employee experience platforms to monitor endpoint health, develop dashboards, improve user experience, and drive proactive remediation.
Develop automation, engineering standards, standard operating procedures, runbooks, technical documentation, and process improvements using PowerShell, Microsoft Graph, Power Automate, and related technologies.
Mentor engineering staff and promote continuous learning, knowledge sharing, and professional development.
Partner with IT teams and business stakeholders to translate business requirements into technical solutions and ensure integration with the broader technology environment.
Lead workplace technology upgrades, migrations, and deployments, ensuring successful delivery within agreed scope, schedule, and budget.
Evaluate emerging workplace technologies and recommend solutions that improve security, reliability, operational efficiency, and employee experience.