Desktop Engineer - macOS

Computer World Services•Morrisville, NC

About The Position

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Desktop Engineer responsible for engineering, configuring, and maintaining Apple macOS-based desktop environments in an enterprise setting. The role performs advanced system administration, including system configuration, performance optimization, and capacity planning for macOS endpoints. It helps ensure reliable, secure, and efficient macOS operations, supports enterprise applications, and provides technical expertise to improve system performance and user experience. The Desktop Engineer is a key technical resource for end users and IT operations teams. The position administers, engineers, and supports macOS desktops and client/server systems; manages endpoint configurations, deployments, patching, compliance, and access; troubleshoots complex issues; and maintains documentation and performance reports. It also collaborates with IT and security teams, supports enterprise initiatives, and provides guidance to Tier 1 and Tier 2 personnel. The work takes place in an office and/or customer-site environment. On-call support or after-hours maintenance may be required, and the role may involve physical handling of IT equipment. Applicants must be able to obtain a Public Trust clearance.

Requirements

Advanced knowledge of macOS operating systems and Apple hardware.
Experience with endpoint management and mobile device management (MDM) tools.
Strong understanding of system administration, configuration management, and automation.
Experience integrating macOS with enterprise services such as Active Directory or Azure AD.
Ability to optimize system performance and conduct capacity planning.
Strong analytical and troubleshooting skills.
Excellent communication and customer service skills.
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
At least 5 years of experience in desktop engineering, system administration, or enterprise IT support.
Experience supporting macOS in enterprise environments.
Experience with macOS endpoint management tools such as JAMF or Intune.
Ability to obtain a Public Trust clearance.

Nice To Haves

Experience with scripting, such as Bash or Python.
Experience in federal or government IT environments.
Apple certifications, such as Apple Certified Support Professional (ACSP) or JAMF certifications.
ITIL certification.

Responsibilities

Perform daily configuration, administration, and operation of macOS-based desktop and client/server systems.
Engineer, build, and maintain standardized macOS images, configurations, and profiles.
Optimize system performance, resource utilization, and endpoint stability.
Conduct system capacity analysis and planning for macOS environments.
Implement and maintain system configurations in accordance with organizational standards and policies.
Provide Tier 3 support for complex macOS system issues.
Troubleshoot advanced hardware, software, operating system, and performance issues.
Support enterprise applications and integrations within macOS environments.
Perform root cause analysis and implement long-term solutions for recurring issues.
Design, deploy, and manage macOS desktop environments using enterprise tools such as JAMF, Intune, or equivalent.
Develop and maintain deployment workflows, automation scripts, and configuration profiles.
Manage patching, updates, and compliance baselines for macOS endpoints.
Ensure endpoint compliance with security policies and organizational standards.
Support application packaging, testing, and deployment for macOS systems.
Assist users in accessing and effectively using business systems on macOS devices.
Support identity and access management processes, including Active Directory or Azure AD integration.
Ensure proper configuration of user environments, permissions, and security settings.
Collaborate with support teams to improve user experience and system usability.
Monitor system performance, logs, and alerts to ensure optimal operation.
Perform proactive maintenance, including patching, updates, and system health checks.
Support backup, recovery, and endpoint security measures as required.
Ensure compliance with IT security policies, standards, and regulatory requirements.
Develop and maintain documentation for system configurations, processes, and procedures.
Document engineering standards, deployment methods, and troubleshooting guides.
Prepare reports related to system performance, utilization, and capacity planning.
Ensure adherence to change management and configuration management processes.
Work closely with system administrators, network engineers, security teams, and Help Desk staff.
Support enterprise deployments, upgrades, and infrastructure initiatives.
Provide technical leadership and guidance to Tier 1 and Tier 2 support personnel.
Participate in continuous improvement initiatives and technology evaluations.