System and Desktop Administrator

E2 Optics • Denver, CO

5d

About The Position

The System and Desktop Administrator is part of the Information Technology team and is primarily responsible for maintaining and improving the end-user experience through Helpdesk management. The role helps establish guidelines and procedures based on best practices, using defined processes and policies, in-person instruction, and guidance. The Administrator supports PC deployment, troubleshoots user hardware, software, network, and system issues, communicates solutions through the Helpdesk system, and trains people in computer system use. Support for remote users may be needed during and after regular hours, and travel may be required.

Employees are expected to follow safe work practices and company and client worksite safety policies and procedures. The Administrator is also expected to promote company Core Values and handle confidential information appropriately while communicating with customers in a professional, tactful manner.

Requirements

• High school diploma or GED.
• At least 1 year of progressive experience in a technology field.
• Experience in hardware, software, and network troubleshooting and basic operating system functionality, or equivalent training and/or education.
• Ability to focus on objectives while providing instruction and remain calm.
• Ability to research solutions or information regarding technical issues.
• Communication skills.
• Ability to handle confidential information appropriately and interact with customers with diplomacy and tact.
• Ability to gauge a customer's technical ability and communicate professionally using appropriate technical or non-technical language.

Nice To Haves

• Associate degree.
• Customer service experience.

Responsibilities

• Manage PC setup and deployment for new employees using department standard processes.
• Identify, diagnose, and resolve problems involving personal computer software and hardware, the E2 Optics network, the Internet, and other E2 Optics technology services.
• Communicate solutions to end users through the Helpdesk system.
• Provide support for remote users during and after hours.
• Diagnose, troubleshoot, and resolve hardware, software, network, and system problems, and replace defective components when necessary.
• Train people in computer system use.
• Follow safe work practices and company and client worksite safety policies and procedures.
• Promote company Core Values and handle confidential information appropriately.
• Travel as required by E2 Optics.

Benefits

• Competitive pay.
• Opportunities for professional development and career growth.
• BICSI training facilities.
• A supportive and inclusive work environment.
• Health, dental, and vision insurance.
• Paid time off and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED