Desktop Virtualization Administrator
About The Position
Under the direction of the Manager, IT Infrastructure, the Desktop Virtualization Administrator configures and administers software and hardware tools for all aspects of the Citrix infrastructure, including application publishing, system monitoring, troubleshooting, end-user support, license monitoring, and system documentation. The role operates within established hospital, clinic, and department policies and procedures and consults with the Supervisor on matters requiring clarification, interpretation, or exceptions to standard procedures. The position supports IT teams in triaging problems, processes work orders and Help Desk tickets, and configures, tests, and maintains infrastructure changes and application upgrades. It evaluates application-publishing requests, coordinates pilot testing, submits change requests, and publishes applications. The administrator prepares work plans, tracks milestones and deliverables, researches strategies and products, and recommends improvements. The role also provides desktop management administration support and maintains technical expertise relevant to the organization's goals and directives. The administrator works independently and as a team liaison, reporting to the Supervisor of Desktop Management Services on a weekly basis. The position requires carrying a pager and participating in an off-hours on-call schedule; weekend and holiday work may be needed. It includes installing, updating, and troubleshooting hardware and software at user workstations and in the data center, which may require moving equipment. The role is expected to support a customer-oriented service environment and comply with BILH policies, behavioral expectations, and mandatory education requirements.
Responsibilities
- Configure and administer Citrix infrastructure components, including application publishing, system monitoring, troubleshooting, end-user support, license monitoring, and system documentation.
- Support IT teams with problem triage and process work orders and Help Desk trouble tickets in a timely manner.
- Configure, test, and collaborate on enhancements and modifications to facilitate implementation and minimize downtime.
- Evaluate requests to publish applications, coordinate pilot-group testing, submit change requests, and publish applications.
- Configure, test, and maintain application upgrades.
- Prepare work plans as needed and meet milestone schedules and deliverables.
- Research and evaluate strategies and products and submit suggestions.
- Uphold corporate policy guidelines and recommend improvements to ensure compatibility and improve service to the user community.
- Maintain technical expertise and provide assigned desktop management administration support; maintain professional memberships and affiliations.
- Keep the IT organization informed of developments, advances, and trends in desktop management strategies relevant to Lahey Clinic's goals, strategies, and directives.
- Maintain positive working relationships and communication with company departments.
- Carry a pager and participate in the off-hours on-call schedule; work weekends and holidays when needed to provide technical support.
- Contribute to a customer-oriented service environment and project a professional image to internal and external users.
- Consult with management on matters requiring clarification, interpretation, or exceptions to standard policies and procedures, and identify trends in support requirements.
- Work independently and as a team liaison, reporting weekly to the Supervisor of Desktop Management Services.
- Install, update, and troubleshoot hardware and software at user workstations and in the data center; use workstations and computers and communicate orally and in writing.
- Incorporate BILH Guiding Principles, Mission Statement, and Goals into daily activities and comply with BILH policies and departmental behavioral expectations.
- Maintain courteous and effective interactions with colleagues and patients.
- Demonstrate understanding of the job description, performance expectations, and competency assessment.
- Meet and exceed customer needs and adhere to Customer Service standards.
- Participate in departmental and interdepartmental quality improvement activities and successfully complete Mandatory Education.
- Perform other duties as needed or directed to meet departmental needs.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
