Desktop Support Administrator

Delta Dental of Minnesota•Bemidji, MN

3d•$29 - $36•Onsite

About The Position

The Desktop Support Administrator provides first- and second-level operational support for infrastructure systems, networks, telecommunications, video conferencing, and services at the Operations and Technology Center in Bemidji, Minnesota. The role installs, configures, troubleshoots, and maintains Microsoft Windows and Mac OS desktop and notebook computers, peripherals, iPads, and associated audio-visual equipment. The position is with Stratacor, an affiliate of Delta Dental of Minnesota. Applicants must be authorized to work for any employer in the United States; employment authorization sponsorship is not available.

Requirements

Clearly communicate technical concepts to non-technical people.
Recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures.
Multitask in a fast-paced environment.
At least 5 years of experience setting up, configuring, and troubleshooting desktop and notebook hardware and software, including Windows and Mac OS.
Experience with Windows and Mac OS desktops and netbooks, as well as iOS devices, in an Active Directory environment.

Nice To Haves

Experience with Microsoft Exchange, Microsoft Office 2013/2016, Microsoft Office 2011 for Mac, Office 365, WDS (Windows Development Server), Romgar, ShoreTel, Cisco, JAMF, Casper Suite, LifeSize, Polycom, SCCM, SCCOM, Apple and PC environments, and a basic understanding of networking and TCP troubleshooting.

Responsibilities

Provide Level 1 and Level 2 helpdesk support to company users during core business hours and provide after-hours support as needed.
Set up, maintain, and troubleshoot Microsoft Windows and Apple Mac OS desktop and notebook computers using system-imaging software.
Document issue resolution using the helpdesk ticketing system.
Maintain excellent communication with end users and other Technology Department members.
Research, test, configure, and support software.
Set up, maintain, and troubleshoot Apple iPads and iPhones.
Set up and configure printers, scanners, and other peripherals.
Set up and maintain audio-visual equipment and provide on-site meeting support.
Maintain an inventory of hardware and software resources.
Work with outside vendors as needed.
Train employees on various IT topics.
Complete other assigned tasks and projects.