AVP of Operations Specialist

Gentiva Hospice•Dallas, TX

About The Position

The Area Vice President of Operations Specialist provides interim leadership and oversight to assist with developing, implementing, and evaluating operational policies and procedures. The role supports quality patient care and family services delivered cost-effectively and represents the company in the community. The specialist oversees local operational functions, regulatory compliance, and readiness for inspections, surveys, and reviews, including state licensure, federal certification, and accreditation. This includes supervising administrative compliance, maintaining current regulatory materials, and coordinating survey preparation with corporate staff, the Medical Director, Clinical Manager, and Executive Director or Administrator. The role develops and expands revenue performance and maintains relationships with healthcare organizations. It manages contract implementation and works with contracting entities to support effective discharge planning and case review. The specialist oversees day-to-day program operations, including financial management, employment processes, quality assurance and improvement, payroll, admissions, medical staff systems, business planning, human resources policies, and staff development. The position takes overall responsibility for hospice clinical services across home, hospital, nursing home, and other settings. It manages the Volunteer Program, supports volunteer and bereavement program compliance, represents the company in the community, coordinates public relations and media requests with corporate communications, and addresses complaints from patients, families, and the public. The role also participates in coordinating patient hospice care and the hospice quality assessment and performance improvement program.

Requirements

Familiarity with state and federal guidelines and regulations.
Working knowledge of budget development, financial profit/loss processes, and human resources.
Ability to work with confidential information.
Ability to work independently while also contributing as a team player.
Ability to communicate clearly with remote field, mid-level, and executive staff.
Professional judgment and good problem-resolution skills.
Comfort working with multiple online and computer applications.
Ability to balance multiple tasks and manage conflicting priorities.
Strong follow-up skills.
Five years of previous managerial experience; three years in the healthcare service industry is preferred.
Valid driver’s license and automobile liability insurance coverage.
An unencumbered, active RN license in the state of residence is required if the employee is an RN.
Intermediate Excel skills.
Basic PowerPoint skills.
Experience reviewing data in electronic systems.

Nice To Haves

RN degree highly preferred; a bachelor’s degree in a business-related field may be considered.
Three years of managerial experience in the healthcare service industry is preferred.
Experience with HomeCare-HomeBase preferred.

Responsibilities

Direct and coordinate local operational functions.
Assist with regulatory compliance and ensure readiness for inspections, surveys, reviews, state licensure, federal certification, and accreditation.
Supervise compliance of administrative functions and policies with applicable regulatory requirements, including maintaining up-to-date personnel records.
Maintain current copies of applicable regulations, statutes, policies, and procedures.
Coordinate survey-readiness activities with corporate staff, the Medical Director, Clinical Manager, and Executive Director or Administrator.
Develop and expand revenue performance.
Develop and maintain relationships with hospitals, nursing homes, physicians, and other healthcare organizations in line with the corporate business plan and revenue budgets.
Manage contract implementation to ensure contracting institutions understand and implement discharge planning and case review functions in accordance with applicable law.
Maintain ongoing relationships with officials at contracting entities to support efficient contract operations.
Oversee day-to-day program operations, including financial management, employment processes, quality assurance and improvement, payroll, admissions, medical staff systems, operations, business planning, human resource policy, and staff development.
Take overall responsibility for hospice clinical services across home, hospital, nursing home, and other settings.
Manage the Volunteer Program, including supervision of the director of volunteers.
Ensure volunteer and bereavement programs comply with the local work plan developed with corporate staff.
Serve as the company’s official community spokesperson and manage public relations and media opportunities in coordination with corporate communications.
Ensure complaints from patients, families, and the public are handled and resolved.
Participate in coordinating all aspects of patient hospice care and in the hospice quality assessment and performance improvement program.

Benefits

Competitive pay.
401(k) with company match.
Career advancement opportunities.
National and local recognition programs.
Teammate Assistance Fund.
Medical, dental, and vision insurance for full-time associates.
Mileage reimbursement or fleet vehicle program for full-time associates.
Generous paid time off and seven paid holidays for full-time associates.
Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care, for full-time associates.
Education support and tuition assistance for ASN-to-BSN and BSN-to-MSN programs for full-time associates.
Free continuing education units (CEUs) for full-time associates.
Company-paid life and long-term disability insurance for full-time associates.
Voluntary benefits, including pet, critical illness, accident, and long-term care coverage, for full-time associates.