AVP Case Management Services Resource Center

HCA Healthcare • Nashville, TN

6d

About The Position

The Corporate Operations Manager, Case Management Resource Center is responsible for planning and executing case management operations and improvement initiatives in centralized operational workstreams. The role drives standardization, quality, usability, and adoption of case management workflows, tools, and resources in collaboration with field teams. Projects may focus on case management workstreams and transactional segments, escalation management, technology, labor and productivity, process improvement, and integration of new facilities and functions. With direction from the AVP of the Case Management Resource Center, the Operations Manager serves as business owner for key initiatives and drives prioritization, implementation, and execution.

Requirements

• Bachelor's degree required.
• At least 5 years of experience in a hospital case management role required.
• At least 7 years of experience in a leadership role in Hospital Case Management required.
• At least 5 years of experience in a shared services environment required.

Nice To Haves

• Currently licensed as a registered professional nurse in the state in which the candidate practices, in accordance with law and regulation.
• Master's degree.

Responsibilities

• Identify opportunities to improve case management workflows, tools, resources, and outcomes across centralized U.S.-based and global operations.
• Contribute to the development, planning, and execution of case management standardization, centralization, and globalization programs and projects.
• Support case management integration for new facility acquisitions and workstream expansions.
• Partner with corporate and field leaders to align case management practices, escalation pathways, and strategic direction.
• In conjunction with the AVP of the Case Management Resource Center, lead and execute the center’s technology strategy, including solution development and implementation.
• Support case management continuity during emergency preparedness.
• Support onboarding and ongoing development of Case Management Resource Center staff in case management standards and escalation practices.
• Support alignment of case management processes with key workstreams, business areas, departments, and programs across HCA.
• Present case management performance, risks, trends, and improvement initiatives to field and corporate leadership.
• Support case reviews, operational escalations, performance improvement, and other duties assigned by Corporate Operations leadership.

Benefits

• Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
• Free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior