AVP, Loan Management

SitusAMC • Overland Park, KS

1d • $75,000 - $105,000 • Remote

About The Position

This role is responsible for managing an assigned loan management function within Situs Asset Management (SAM), including daily operations and reporting for clients’ commercial real estate loan portfolios. The position involves frequent interaction and communication with management, SAM staff, clients, and third parties. The AVP is an initial point of contact for borrower-related items and collaborates with Vice Presidents and other teams to ensure accurate, timely, compliant client service. The role also supports quality control, risk management, process improvement, change management, business continuity, staff guidance, and required training. Other related duties may be assigned as organizational needs require.

Requirements

• Bachelor’s degree, preferably in real estate, finance/accounting, or business, or an equivalent combination of education and experience.
• At least 6 years of industry and/or relevant experience, typically including 1 or more years in a Senior Associate-level role or equivalent external experience.
• Ability to collaborate with a Vice President to ensure client activities and transactions meet service-level delivery standards.
• Ability to work effectively in a team and balance team goals with individual responsibilities.
• Excellent written and verbal communication skills, including clear and concise collaboration with peers and management.
• Strong analytical and critical-thinking skills, with the ability to identify and resolve issues.
• Ability to work in a fast-paced, high-volume, deadline-driven environment using organizational skills, task prioritization, and attention to detail.
• Ability to navigate new software applications, learn processes on various technology platforms, and perform occasional testing for technology deployments.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.

Nice To Haves

• Experience in commercial real estate, particularly cash management, loan servicing, and escrow management.
• Knowledge of industry technologies such as Enterprise!, McCracken Strategy, LSTA, Misys, and Backshop.

Responsibilities

• Ensure requirements in servicing agreements and loan documents are executed accurately and on time, meeting client expectations and escalating issues to Vice Presidents when appropriate.
• Perform loan management activities, including payments, payoff requests, line advances, disbursements, file maintenance, recording and satisfaction of loan documents, collateral administration, quality control of newly onboarded loan records, modification and extension requests, borrower information requests, and related research.
• Provide guidance to junior staff and assist management with special projects and assignments.
• Maintain proficiency with core loan servicing applications.
• Independently verify the accuracy and timely completion of end-of-day work to prevent funding delays, minimize client impact, and maintain compliance.
• Interpret complex loan and servicing documents; collaborate with a Vice President when guidance is needed to resolve issues and ensure consistent, compliant service delivery.
• Ensure assigned work follows documented procedures, contractual requirements, internal controls and audit standards, service levels, and regulatory requirements.
• Support risk management and control processes, work with internal audit stakeholders, and comply with remediation efforts.
• Perform quality control reviews under applicable control frameworks to ensure accuracy, compliance, and operational integrity.
• Escalate non-compliant issues to a Supervisor or loan management leadership through detailed verbal and written communication; support root cause analysis and remediation with the Vice President.
• Identify and escalate inefficient or unclear processes and procedures for leadership review.
• Participate in change management initiatives supporting new systems, processes, operational efficiency, and client delivery.
• Support business continuity arrangements to maintain uninterrupted and compliant operations during absences or other disruptions.
• Complete loan management training and required training hours on time.
• Foster cross-functional relationships to support timely and accurate work delivery.
• Serve as the initial point of contact for borrower-related items.
• Perform other related duties as assigned.

Benefits

• Paid time off (PTO)
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• Certain positions may be eligible for a discretionary bonus, subject to program guidelines, position eligibility, and senior management approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior