AVP, Commercial Loan Supervisor

MutualOne Bank•Framingham, MA

About The Position

The AVP, Commercial Loan Supervisor manages the Commercial Lending Assistant and Associate team and oversees the daily administrative workflow supporting commercial loan origination for Commercial Real Estate (CRE), Commercial & Industrial (C&I), construction, and U.S. Small Business Administration (SBA) loans. The role works with lenders to manage pipeline requirements from documentation through closing and handoff to Loan Servicing for booking. The Supervisor serves as a resource for staff and a key liaison among lenders, Credit Administration, closing attorneys, Loan Servicing, and other departments to support a coordinated lending process and positive borrower experience. The position assists the VP, Commercial Loan Manager, with developing and maintaining policies and procedures for commercial loan functions. It also develops employees through training, coaching, and mentoring to promote accurate loan closings and exceptional borrower service.

Requirements

Five or more years of commercial loan administration, documentation, or closing experience, including prior supervisory or team leadership experience.
Working knowledge of commercial loan structures, loan documentation, collateral, lien perfection, and closing requirements.
Experience reviewing loan documents against credit approvals and coordinating loan closings.
Familiarity with loan origination systems (LOS), core banking systems, and Microsoft Office.
Strong organizational skills and ability to manage competing priorities and deadlines.
Demonstrated ability to coach employees, exercise sound judgment, and resolve operational problems.
Strong written and verbal communication skills and attention to detail.
Borrower-centric mindset.
Ability to use standard equipment such as computers, phones, and photocopiers.
Manual dexterity and ability to sit for longer periods.
Ability to work schedules that meet the needs of the Bank.

Nice To Haves

Associate or bachelor’s degree in business, finance, or a related field; equivalent and relevant work experience will be considered.

Responsibilities

Supervise the workflow of Commercial Loan Assistants, Commercial Loan Associates, senior Commercial Loan Assistants, senior Commercial Loan Associates, and Administrative Assistants, including assigning work, setting priorities, monitoring performance, and providing feedback.
Balance workloads based on loan complexity, closing deadlines, staff capacity, and business needs.
Coach and train employees to strengthen technical knowledge, accountability, and service quality; promote consistent procedures, cross-training, and effective team communication.
Serve as the primary escalation resource for the Commercial Loan Assistant team and communicate proactively about deadlines, outstanding requirements, and issues affecting loan completion.
Conduct employee performance reviews and participate in hiring, onboarding, and employee development.
Conduct pre-closing document reviews and post-closing file reviews to ensure compliance with credit approvals, internal policies and procedures, and state and federal regulations.
Prepare, review, and circulate department reports as needed; request comments, analyze responses, verify accuracy, and ensure appropriate action is taken in accordance with internal policies and procedures.
Confirm that documentation supporting loan pledging is maintained in accordance with Federal Home Loan Bank (FHLB) and Bank Identifier Code (BIC) requirements.
Identify opportunities to improve workflows, reduce errors, and strengthen coordination across departments.
Support implementation, testing, and ongoing use of the bank’s Loan Operating System (LOS) and related technology.
Support and respond to subpoena requests, internal audits, regulatory examinations, and collateral reviews by coordinating requested documentation and follow-up.
Oversee accurate and complete handoff to Loan Servicing, including LOS file uploads, clear booking instructions, and supporting documentation.
Prepare and review modifications in compliance with loan approval and internal policies and procedures.
Answer customer-service inquiries by telephone and email, assist customers with routine loan inquiries, and conduct research as necessary.
Maintain knowledge of department policies and procedures through internal and external training activities.
Escalate material issues, approval discrepancies, and delays to the VP, Commercial Loan Manager.
Perform other related or unrelated duties assigned from time to time.