AVP, Commercial Services

OSP LP•Palatine, IL

About The Position

The Assistant Vice President, Commercial Services is a client-facing leadership role responsible for managing the bank’s most critical client relationships, coordinating business development across the bank, leading the Municipal and Association Deposit Program, and serving as the bank’s Security Officer. The position is responsible for growing and protecting a stable, low-cost deposit base, coordinating the bank’s market-development activities, and ensuring the safety and security of its people and premises. The role manages key commercial, municipal, and association relationships; coordinates with internal lending, treasury, and operations teams; and represents the bank in the community. It leads public-funds and association deposit strategy, including collateralization and reporting, and oversees related onboarding and treasury services. As Security Officer, the role administers the bank’s written physical security program, oversees security systems and procedures, trains employees, handles incident documentation, and presents the annual security program report to the Board of Directors.

Requirements

Bachelor’s degree in Business, Finance, or a related field, or equivalent banking experience.
At least 5 years of commercial banking experience with demonstrated success managing significant client relationships.
Experience with public-funds and/or community association deposits, including working knowledge of collateralization requirements under the Illinois Public Funds Investment Act.
A proven business development track record, including building referral networks and converting prospects into full relationships.
Strong working knowledge of deposit and treasury management products, including reciprocal deposits, sweep accounts, ACH, wires, lockbox, and positive pay.
Experience serving as or supporting a bank Security Officer, or demonstrated ability to learn and administer a Bank Protection Act security program.
Excellent communication and presentation skills, including comfort presenting to municipal officials, association boards, and the bank’s Board of Directors.
Organized, detail-oriented, and able to balance client-facing priorities with program management and compliance responsibilities.
Sound judgment and composure when handling security incidents and sensitive matters.

Nice To Haves

Established relationships within the Chicagoland municipal, governmental, or community association market.
Familiarity with Illinois Public Treasurers’ Association, Illinois Municipal League, or Community Associations Institute networks.

Responsibilities

Manage a portfolio of critical commercial, municipal, and association relationships as the primary contact and trusted advisor.
Conduct relationship reviews, assess client satisfaction and needs, and deepen deposit, treasury, and credit relationships.
Coordinate with lending, treasury, and operations teams to deliver service and resolve client issues.
Monitor relationship profitability and deposit trends and address retention risks.
Escalate significant client matters and support executive engagement with key relationships.
Coordinate business development activities, including calling programs, prospect pipelines, referral networks, and marketing outreach.
Partner with senior bank leaders and relationship managers to establish business development priorities and track results.
Represent the bank at chambers of commerce, municipal and industry associations, and community events.
Identify cross-sell opportunities across the bank and OSP Group affiliates.
Maintain a CRM-based pipeline and report on new relationships, deposit growth, and revenue production.
Lead the Municipal and Association Deposit Program and set strategy and growth targets.
Develop relationships with local governmental units, homeowner and community associations, and their management companies.
Ensure public-funds deposits are collateralized and documented in accordance with applicable law, depositor policies, and bank policy.
Coordinate collateral pledging, monitoring, and reporting with Finance and Operations, and support ALCO reporting on public-funds concentration and liquidity.
Use reciprocal and insured deposit solutions, including through OSP Group affiliate American Deposit Management, for balances above FDIC insurance limits.
Oversee client onboarding, account structures, and treasury services for governmental and association clients, including lockbox, ACH, and online banking.
Collaborate with the Governmental Lending initiative to build public-sector relationships.
Serve as the bank’s designated Security Officer under the Bank Protection Act and FDIC regulations and maintain the written security program.
Oversee installation, maintenance, testing, and inspection of alarms, surveillance cameras, access controls, and vault and safe protections.
Establish and maintain opening and closing procedures, cash and vault controls, visitor management, and key and access-card administration.
Train employees on robbery prevention and response, emergency procedures, and security awareness; coordinate with local law enforcement as needed.
Investigate and document security incidents and coordinate related regulatory reporting with Compliance.
Partner with the Chief Technology Officer on physical and information security integration and advise on security design for construction and renovation projects.
Prepare and present the annual security program report to the Board of Directors.