AVP, Payment Services

Chevron Federal Credit Union•,

5h•$81,741 - $140,492•Remote

About The Position

Chevron Federal Credit Union is seeking an AVP, Payment Services to provide coordination and leadership for the Payment Services department. This role involves overseeing staff, monitoring processes for risk mitigation, ensuring regulatory compliance, managing special projects, and collaborating with other departments to improve efficiency. The ideal candidate will be a self-starter with strong analytical, communication, and leadership skills.

Requirements

Associate's degree (A. A.) or equivalent from two‑year college or technical school.
3 to 5 years’ related experience and/or training.
Leadership experience.
Ability to read, analyze, and interpret information on systems and documents such as account information, written agreements, vendor contracts, legal documents, and procedure manuals.
Ability to respond to common inquiries or complaints from members, regulatory agencies, or members of the business community, either verbally or in writing.
Ability to effectively present information to top management, groups of members, and/or members of the Board of Directors.
Ability to write and speak effectively in English using correct spelling and grammar.
Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key.
Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel.
Moderate keyboard skills at 40 wpm.
Excellent customer service skills.
Ability to effectively use all applicable banking and loan systems.
Ability to effectively utilize Outlook and employee Intranet.
Excellent supervisory/management skills, including setting clear expectations and holding employees accountable for performance.
Ability to learn quickly and adapt to change; ability to quickly learn specialized applications and systems.
Initiative and self-direction.
Ability to effectively communicate and collaborate with people at all levels.
Sound problem-solving and decision-making ability, including the ability to prioritize.
Ability to understand and align with our core competencies through daily projects and tasks: Growth Mindset, Diversity & Inclusion, Communication, Change Ready Leadership, Responsibility, Problem Solving, Tech & Data Savvy, CU Business Acumen.

Nice To Haves

Equivalent combination of education and experience may substitute for stated qualifications.

Responsibilities

Provides oversight, assistance, and training to Payment Services staff, reviewing their work as needed and providing regular feedback to SVP, Controller.
Continuously monitors process flow to ensure proper controls are in place and are followed to minimize risk to the Credit Union.
Fosters an environment of ongoing training and cross-training to ensure the department is always ready to process daily transaction volumes within regulatory requirements.
Keeps apprised of and ensures compliance with regulatory requirements pertaining to electronic payment systems.
Manages Payment Services related special projects as necessary including, but not limited to, financial analysis for new/existing products and services and process review.
Works independently on broad assignments and plans and performs with little or no guidance on professional aspects of the work.
Serves as liaison between front and back office, assisting Learning & Organizational Development with staff training.
Works with Information Systems and Technology department to improve Payment Services process efficiency and availability of related information to CFCU staff.
Other duties as assigned