AVP Residential Services

WORK INCORPORATED•Boston, MA

8d•$90,000 - $90,000•Onsite

About The Position

WORK Inc. is seeking an Assistant Vice President (AVP) of Residential Services to provide strategic leadership, management, and oversight for its residential programs. The AVP is a member of the leadership team and is responsible for advancing service quality, regulatory compliance, and program development in alignment with the organization’s mission and goals. The position directly supervises program directors and collaborates with cross-functional teams to advance individualized initiatives and continuous improvement. It carries significant accountability for program results and outcomes. The AVP works closely with the Vice President or executive leadership to align departmental goals, oversee operations, and develop new programs. Responsibilities include supervising residential staff, ensuring compliance, managing budgets and resources, coordinating resident services and admissions, evaluating program effectiveness, and maintaining safe residential facilities. The AVP also represents the department with internal and external stakeholders and provides coverage for the Vice President, including after-hours on-call and emergency response duties. The position is based in Dorchester, Massachusetts, with travel throughout Greater Boston and Plymouth locations. The schedule is 37.5 hours per week, with after-hours on-call and emergency response responsibilities. The role is exempt and pays $90,000 per year.

Requirements

Master’s degree in social work or a related field, or a bachelor’s degree with six to eight years of progressive management experience in residential services.
At least five years of supervisory experience.
Proven ability to inspire teams, drive innovation, and build effective community partnerships.
Demonstrated expertise in program development, regulatory compliance, and budget management.
Ability to manage a dynamic, high-volume workload, balance competing priorities, adapt to changing participant and program needs, provide clear direction, and support team alignment and timely execution.
Excellent clinical and interpersonal skills.
Ability to work independently and as part of a team.
Valid Massachusetts driver’s license, acceptable safe driving record, and access to a vehicle for work-related travel.

Responsibilities

Assist in managing and leading the residential services department, aligning departmental goals with the organization’s mission.
Develop and implement management accountability systems.
Oversee the planning, implementation, and continuous improvement of residential programs and services.
Supervise directors, managers, and support staff, including performance management, training, and professional growth.
Ensure compliance with applicable federal, state, local, organizational, and funding requirements, including timely reporting and documentation.
Collaborate with the internal quality department on required compliance tasks.
Assist with budget planning, fiscal oversight, resource allocation, program budget monitoring, and capital planning.
Develop and maintain resident service plans and coordinate with other departments and supportive services.
Collaborate with executive leadership on new program development and initiatives.
Represent the residential services department or organization at meetings, committees, and community events, and foster stakeholder and service-provider partnerships.
Oversee resident intake and assessment, admissions, and individualized support planning.
Monitor and evaluate service quality and effectiveness, using data and feedback to drive improvement and meet program goals.
Ensure the upkeep, safety, and maintenance of residential facilities in coordination with facilities management.
Develop and implement policies, procedures, and best practices concerning participants’ lives, emergency response, inclusion, and engagement.
Support fundraising, grant writing, and resource development for residential programs.
Provide coverage and act on behalf of the Vice President of Residential Services during absences, including emergency response and on-call duties.