Case Management Resource Specialist

Mass General Brigham • Boston, MA

1d • Onsite

About The Position

Massachusetts General Hospital is seeking organized and motivated Case Management Resource Specialists to support its Inpatient Case Management team. The role works closely with RN case managers and multidisciplinary clinical teams to coordinate safe, timely transitions from the hospital to the next level of care. It supports discharge planning by helping coordinate rehabilitation services, home care, medical equipment, and other patient resources, as well as communicating with healthcare providers and visiting inpatient units.

This is a patient-facing and administrative support position, not a social work role. Duties include rounding on units, visiting patient rooms to provide Medicare documentation, and helping patients and families understand and access appropriate community resources. The position involves working across inpatient units in a fast-paced hospital environment and navigating multiple systems.

The position is full-time and onsite at Massachusetts General Hospital in Boston, at 265 Charles Street. Available day schedules are 8:30 AM–5:00 PM or 9:30 AM–6:00 PM. Schedules are developed approximately three months in advance. Weekend coverage is one Saturday or Sunday per month, with a corresponding weekday off, and two holidays per year are required. The role is scheduled for 40 hours per week.

Requirements

• High school diploma or equivalent required.
• Bachelor's degree preferred; experience cannot be accepted in lieu of a degree.
• Familiarity with medical terminology.
• Familiarity with community services and resources, including knowledge of current community resources.
• Ability to maintain effective working relationships with patients and families.
• Strong assessment and crisis intervention skills.
• Strong collaborative skills and a desire to work in a complex, fast-paced environment.
• Excellent interpersonal skills.
• Excellent collaboration, customer service, and advocacy skills.
• Excellent written and verbal communication skills.
• Comfort navigating multiple systems and interacting with patients and care teams.

Nice To Haves

• One to three years of healthcare-related experience preferred.
• Bachelor's degree preferred.
• Previous healthcare experience is welcome but not required.

Responsibilities

• Research information on community social resources.
• Maintain files of brochures, information packets, and applications for community resources.
• Collaborate with social work staff and community agency personnel to obtain needed information.
• Assist in planning and implementing in-service presentations by and about community resources.
• Assess patient and family understanding of available resources.
• Educate patients and families about appropriate resources and how to access them.
• Support RN case managers with hospital discharge planning and coordination of patient transitions.
• Assist with coordinating rehabilitation services, home care, and medical equipment.
• Round on inpatient units and visit patient rooms to provide Medicare documentation.
• Communicate and collaborate with patients, families, healthcare providers, and care teams.

Benefits

• Competitive base pay.
• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED