Case Management Resource Specialist

Mass General Brigham•Boston, MA

1d•Onsite

About The Position

Massachusetts General Hospital is seeking organized and motivated Case Management Resource Specialists to support its Inpatient Case Management team. The role works closely with RN case managers and multidisciplinary clinical teams to help coordinate safe, timely transitions from the hospital to the next level of care. It is a patient-facing and administrative support position focused on discharge planning—not a social work role. Duties include rounding on inpatient units, visiting patient rooms to provide Medicare documentation, and helping coordinate rehabilitation, home care, and medical equipment services. The position offers hands-on exposure to inpatient healthcare, care coordination, healthcare operations, and patient services. The role is full-time and onsite at Massachusetts General Hospital in Boston. Available schedules are 8:30 AM–5:00 PM or 9:30 AM–6:00 PM. Weekend coverage is one Saturday or Sunday per month, with a corresponding weekday off, and two holidays per year are required. Schedules are developed approximately three months in advance. Previous healthcare experience is welcome but not required.

Requirements

High school diploma or equivalent required.
One to three years of healthcare-related experience preferred.
Familiarity with medical terminology.
Familiarity with community services and resources.
Ability to maintain effective working relationships with patients and families.
Knowledge of current community resources.
Strong assessment and crisis intervention skills.
Strong collaborative skills and a desire to work in a complex, fast-paced environment.
Excellent interpersonal skills.
Excellent collaboration, customer service, and advocacy skills.
Excellent written and verbal communication skills.
Comfort navigating multiple systems and interacting with patients and care teams.
A bachelor's degree cannot be substituted by experience.

Nice To Haves

Bachelor's degree preferred.
Previous healthcare experience is welcome.

Responsibilities

Research information on community social resources.
Maintain files of brochures, information packets, and applications for community resources.
Collaborate with social work staff and community agency personnel to obtain needed information.
Assist in planning and implementing in-service presentations by and about community resources.
Assess patient and family understanding of available resources.
Educate patients and families about appropriate resources and how to access them.
Support RN case managers with hospital discharge planning and coordination of patient transitions.
Round on inpatient units and visit patient rooms to provide Medicare documentation.
Assist with coordinating rehabilitation, home care, and medical equipment services.