AVP, Loan Management

SitusAMC • Overland Park, KS

2d • Remote

About The Position

This role is responsible for the overall management of an assigned loan management function within Situs Asset Management (SAM), overseeing daily operations and reporting obligations for clients’ commercial real estate loan portfolios. The position involves frequent interaction and communication with management, SAM staff, clients, and third parties. The AVP ensures client requirements, loan documents, service agreements, internal controls, audit standards, service levels, and regulatory requirements are followed. The role also provides guidance to junior staff, supports Vice Presidents and loan management leadership, participates in quality control and remediation, and promotes process improvements and adoption of new systems. The AVP serves as an initial point of contact for borrower-related items. Other related duties and training may be assigned as organizational needs require.

Requirements

• Bachelor’s degree, preferably in real estate, finance/accounting, or business, or an equivalent combination of education and experience.
• At least 6 years of industry and/or relevant experience, typically including 1 or more years in a Senior Associate-level role or equivalent external experience.
• Ability to work effectively in a team environment and foster collaboration and cooperation while balancing team goals and individual responsibilities.
• Excellent written and verbal communication skills, including the ability to communicate clearly and concisely with peers and management.
• Strong analytical and critical-thinking skills, with the ability to identify and resolve issues.
• Ability to work in a fast-paced, high-volume, deadline-driven environment using organizational skills, task prioritization, and attention to detail.
• Ability to navigate new software applications, learn processes on different technology platforms, and conduct occasional testing for technology deployments.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.

Nice To Haves

• Experience in commercial real estate, particularly cash management, loan servicing, and escrow management.
• Knowledge of industry technologies such as Enterprise!, McCracken Strategy, LSTA, Misys, and Backshop.

Responsibilities

• Ensure requirements in servicing agreements and loan documents are completed accurately and on time, escalating issues to Vice Presidents where appropriate.
• Perform loan management functions including payments, payoff requests, line advances, disbursements, file maintenance, recording and satisfaction of loan documents, collateral administration, quality control of newly onboarded loan records, modification and extension requests, borrower information requests, and research.
• Provide guidance to junior staff and assist upline management with special projects and assignments.
• Maintain proficiency with core loan servicing applications.
• Independently verify the accuracy and timely completion of end-of-day work to prevent funding delays, minimize client impact, and maintain compliance.
• Interpret complex loan documents, including mortgages, deeds of trust, loan agreements, commitment letters, and servicing agreements.
• Collaborate with the Vice President to resolve issues and support consistent, compliant service delivery and client activities that meet service-level standards.
• Ensure assigned work follows documented processes, contractual requirements, internal controls, audit standards, stated service levels, and regulatory requirements.
• Support risk management and control standards, work with internal audit stakeholders, and comply with remediation efforts intended to limit future audit observations.
• Conduct quality control reviews under applicable control frameworks to ensure accuracy, compliance, and operational integrity.
• Escalate non-compliant issues to a Supervisor and/or loan management leadership through detailed verbal and written communication.
• Support root cause analysis with the Vice President to identify systemic problems or training gaps and provide information for remediation.
• Identify and escalate inefficient or unclear processes and procedures for leadership review.
• Participate in change management initiatives to promote new systems and processes and support operational efficiency and client delivery.
• Support the business continuity framework to help ensure uninterrupted and compliant operations during unplanned absences or business disruptions.
• Complete loan management-specific and required personnel training hours on time.
• Build cross-functional relationships to support timely and accurate delivery of work product.
• Serve as the initial point of contact for borrower-related items.
• Perform other activities assigned by the manager.

Benefits

• Paid time off (PTO) and paid holidays, subject to program policies.
• Medical, dental, vision, life, and disability insurance plans for full-time employees, subject to applicable plan terms.
• 401(k) plan for full-time employees, subject to applicable plan terms.
• Certain positions may be eligible for a discretionary bonus, subject to program guidelines, position eligibility, and senior management approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior