AVP Banking Center Manager (Branch Manager)

Bank OZK•Fayetteville, AR

About The Position

The AVP Banking Center Manager is responsible for managing the banking center, providing leadership, and setting clear accountability for team members. The role includes business development leadership, relationship-building with customers and community partners, and delivering exceptional customer service. The manager oversees staff, banking center operations, security, compliance, and business growth while modeling the bank’s values and standards.

Requirements

Bachelor’s degree or commensurate work experience.
At least 2 years of retail client service and/or business development experience.
Proven achievement of business growth goals and financial targets.
Experience managing, leading, and coaching professionals.
Comprehensive knowledge of bank products, services, and regulations.
Valid driver’s license and good driving record.
NMLS, or successful completion of the NMLS process within 30 days of hire.
Knowledge of retail bank products and services, bank regulations and operational standards, and business development techniques in a retail environment.
Ability to focus on quality, profitability, efficiency, and business growth; translate goals into actionable plans; lead and train team members; plan and organize in a dynamic environment; and provide excellent customer service.
Effective verbal and written communication, teamwork, adaptability, critical thinking, attention to detail, confidentiality, and adherence to safety and security procedures.
Skill in identifying client needs and using computers and Microsoft Office applications necessary for the role.
Ability to operate customary equipment and technology used in a business environment, with or without accommodation.
Must be able to maintain authorization to work in the United States without current or future sponsorship by Bank OZK.

Nice To Haves

At least 1 year of business development management or leadership experience.

Responsibilities

Manage branch staff, including daily supervision, interviewing and hiring, training, performance appraisals, career development, promotion and pay recommendations, and separations of direct reports.
Lead daily huddles that support relationship-building activities.
Retain, grow, and attract clients to support the bank’s business growth goals.
Build customer relationships, assess customer needs, make appropriate recommendations, and submit referrals to banking center team members or line-of-business partners.
Support community involvement, Bank branding and name recognition, business development, and staff recruitment through community activities.
Model and coach opportunity spotting, referrals, client relationship building, account opening, lending, outbound business development, and lobby management.
Process account transactions accurately and efficiently to minimize errors and reduce fraud.
Manage day-to-day banking center operations and execute strategic and tactical plans to support operational performance and effective audit results.
Resolve client concerns promptly and professionally.
Maintain banking center security and ensure compliance with the bank’s security program, policies, and procedures.
Communicate regularly and effectively with banking center team members and regional leadership.
Improve team performance and engagement through documented observational and trend-based coaching.
Identify and recruit talent to build an effective team.
Model and promote exceptional customer service and the bank’s values and mission.
Display integrity, trustworthiness, and professionalism, and exercise discretion and judgment in performing essential job functions.
Complete required training on time and maintain punctuality and attendance.
Maintain operational standards and compliance with internal controls, procedures, and risk-management requirements.
Follow all Bank policies, procedures, and guidelines.