AVP Banking Center Manager (Branch Manager)

Bank OZK•Lake Park, GA

About The Position

The AVP Banking Center Manager is responsible for managing and leading a banking center, setting high standards of accountability, and delivering exceptional customer service. The role oversees staff and daily banking center operations while supporting business development, client growth, community engagement, and the bank’s operational, security, and compliance standards. The manager leads, trains, coaches, and develops team members; builds customer and community relationships; identifies client needs and makes appropriate recommendations and referrals; and executes strategic and tactical plans to achieve business goals. The role also maintains accountability for banking center security, risk management, audit readiness, accurate transactions, and compliance with bank policies and procedures.

Requirements

Bachelor’s degree or commensurate work experience.
At least 2 years of retail client service and/or business development experience.
Proven achievement of business growth goals and financial targets.
Experience managing, leading, and coaching professionals.
Comprehensive knowledge of bank products, services, and regulations.
Valid driver’s license and good driving record.
NMLS, or successful completion of the NMLS process within 30 days of hire.
Knowledge of retail banking products and services, bank regulations and operating standards, and business development techniques in a retail environment.
Ability to focus on quality, profitability, efficiency, and business growth; translate goals into actionable plans; and lead, train, and motivate team members.
Effective planning, organizational, communication, customer service, critical thinking, and attention-to-detail skills.
Ability to work effectively in a changing, team-oriented environment; maintain confidentiality; and follow policies, procedures, and safety and security requirements.
Skill in identifying client needs and using computers and Microsoft Office applications.

Nice To Haves

At least 1 year of business development management or leadership experience.

Responsibilities

Manage branch staff, including supervision, interviewing and hiring, training, performance appraisals, career development, promotion and pay recommendations, and separations of direct reports.
Lead daily team huddles to support relationship-building activities.
Generate business growth by retaining, growing, and attracting clients.
Build customer relationships, identify needs, make recommendations, and submit referrals to banking center team members or business partners.
Ensure participation in community activities to support community involvement, brand recognition, business development, and staff recruitment.
Model and coach activities such as referrals, client relationship building, account opening, lending, outbound business development, and lobby management.
Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
Manage daily banking center operations and execute plans to support operational performance and effective audit results.
Resolve client concerns promptly and professionally.
Maintain banking center security and ensure compliance with the bank’s security program, policies, and procedures.
Communicate regularly and effectively with banking center team members and regional leadership.
Coach the team through documented observational and trend-based sessions to support continuous improvement and engagement.
Identify and recruit talent to build an effective team.
Model and promote exceptional customer service and the bank’s values and mission.
Maintain integrity, trustworthiness, professionalism, discretion, and sound judgment.
Complete required training on time and maintain punctuality and attendance.
Ensure compliance with internal controls, operational procedures, risk management, and bank policies, procedures, and guidelines.