EY wavespace - AV Technology Support Specialist - EY Technology

EY • Washington, DC

13d • $63,400 - $130,800 • Onsite

About The Position

The EY wavespace AV/Technology Support Specialist provides dedicated on-site support and serves as the technical first point of contact for meetings and events in the assigned geographic area. The role supports EY wavespace functions on-site and off-site, delivers client service, maintains strong technical knowledge of EY’s technology landscape, and collaborates with regional and team leads, the Global Event Enablement team, EY Technology teams, Service Line functions, and vendors.

The specialist supports a broad range of end-user, audiovisual, event, and lab technologies, including hardware and software deployment, troubleshooting, maintenance, network analysis, and incident management. The position requires knowledge of relevant operating systems, AV systems and applications, specialized network configurations, secure storage, and event-use servers. It also provides after-hours support for escalated issues under minimal supervision.

The position reports to the Americas EY Technology wavespace Support Lead. The role may also indirectly manage and motivate shared on-site resources through matrix management.

Requirements

• Approximately 3–5 years of experience in AV or end-user technology support.
• Experience supporting events and live event management or production.
• AV skills or broadcast experience; this location has a broadcast studio.
• Excellent communication, interpersonal, organizational, and time-management skills.
• Excellent customer-service attitude.
• Ability to work effectively with all levels of end users and IT personnel.
• Ability to communicate in English.
• Deep understanding of wavespace technologies, including IT and AV.
• Strong analytical skills for addressing escalated end-user incidents and anticipating or resolving issues.
• Ability to prioritize incidents and communicate priorities to end users.
• Bachelor’s degree in a computer-related field or equivalent work experience.

Nice To Haves

• Knowledge of AV industry standards is highly recommended.
• Experience with cloud technology such as Microsoft Azure is beneficial.
• Certified Technology Specialist (CTS) certification or similar industry certification is desirable.

Responsibilities

• Provide local on-site and off-site technical support for firm-sponsored wavespace functions and meetings, including support for network infrastructure, lab/wavespace internal networks, and the EY network.
• Deploy hardware and software to end users, including installation, configuration, and testing of more complex firm hardware.
• Support provisioning and de-provisioning, including setting up hardware and software for the wavespace support team.
• Coordinate or assist with repair of end-user and lab hardware, reinstall software as needed, and maintain wavespace technologies.
• Support technology applications including Miro, Slido, Co Create, BlueJeans, Webex, Microsoft Teams, and Zoom.
• Support and maintain AV components and software, including video walls, touch screens, projectors, switching and signal-processing systems, cameras, lighting, conferencing equipment, Ventuz, Crestron, and QSYS.
• Support lab-specific hardware, including MS HoloLens and Meta Quest headsets and 3D printers.
• Provide intermediate-level support for Windows 11 and Apple Mac OS, including EY loadset and consumer configurations.
• Use NAS capabilities and secure storage, and maintain on-site event servers and kiosk-mode systems.
• Communicate with and manage vendor relationships.
• Analyze network issues and report them promptly for resolution.
• Track and resolve incidents and service requests in ServiceNow; identify technical problem sources and trends to help prevent recurrence.
• Provide after-hours service for escalated issues from the Service Desk, Team Lead, or wavespace stakeholders under minimal supervision.
• Maintain knowledge of EY Technology’s organization and service offerings to identify appropriate responses to end-user technology needs and incidents.
• Understand the Firm’s business and organization sufficiently to anticipate and resolve technology issues affecting personnel productivity.
• Prioritize incidents, communicate priorities to end users, and use analytical judgment to address or anticipate issues during wavespace sessions.
• Maintain relationships and open communication with Regional and Team Leads, the Global Event Enablement team, EY Technology teams, and Service Line functions.

Benefits

• Medical coverage
• Dental coverage
• Pension plans
• 401(k) plans
• Flexible vacation policy
• Paid holidays
• Winter and summer breaks
• Personal and family care time off
• Other leaves of absence to support physical, financial, and emotional well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level