AV Technology & Media Support Specialist

Loyola Marymount University

9d•$27 - $33

About The Position

The AV Technology & Media Support Specialist ensures the reliable operation of audio-visual equipment in classrooms and other learning spaces across the law school campus. The specialist provides technical support to faculty and staff, troubleshoots equipment and software issues, installs and maintains AV systems, and manages the AV equipment inventory. The role also involves setting up and operating AV equipment for campus events and capturing, editing, archiving, and distributing class and event videos. The position reports to the Director of Law School Technology Services and works closely with Instructional Design & Technology Specialists. The position includes researching, testing, and recommending AV technology for learning and event spaces, coordinating with event organizers and vendors, and assisting with supervising and training student workers. The successful candidate is expected to support the university’s mission and values, maintain professional and ethical conduct, and provide outstanding customer service. Work schedules must be flexible and may include late evenings and weekends. The listed salary range is $26.54–$33.12, with salary commensurate with education and experience.

Requirements

Typically a bachelor’s degree, completed or in progress, in a related field, or equivalent experience.
At least two years of experience in AV equipment support, maintenance, and implementation.
Experience capturing live events and livestreaming using industry-standard software.
Experience with content management systems for maintaining online video repositories.
Proficiency in setting up and using audio and video production equipment, such as audio mixers, video switchers, microphones, and amplifiers.
Strong understanding of AV network protocols and cabling.
Understanding of DANTE workflows and ability to configure DANTE equipment and environments.
Familiarity with classroom video capture software and processes.
Familiarity with Microsoft Office tools.
Excellent communication and interpersonal skills for interacting with faculty, staff, and students.
Ability to work independently and as part of a team.
Demonstrated problem-solving skills and ability to identify and resolve AV issues efficiently.
Flexibility to work late evenings and weekends when workload requires.
Willingness to continue upgrading knowledge, skills, and abilities to keep abreast of regulation and policy changes.

Nice To Haves

Experience working in a law school or higher education setting.
Experience configuring and installing Crestron and Extron AV products.
Experience with Echo360 classroom capture and video distribution.
Experience coordinating AV for events of varying complexity, from small-group settings to larger auditorium-like setups.

Responsibilities

Provide first-line technical support to faculty and staff for AV equipment and software in learning and event spaces.
Install, configure, document, and maintain AV equipment, including projectors, screens, sound systems, video conferencing systems, and smart boards; collaborate with university departments and third-party vendors as needed.
Conduct preventive maintenance and routine inspections, and promptly troubleshoot and resolve equipment malfunctions.
Maintain an accurate AV equipment inventory, including equipment locations, condition, and maintenance records.
Archive and maintain an organized catalog of class recordings for access by students and faculty.
Set up, operate, and troubleshoot sound systems and other AV equipment for live campus events.
Coordinate with event organizers, vendors, and law school offices to ensure sound and visual quality for events.
Research, recommend, test, and implement AV technology for law school learning and event spaces.
Assist with supervising and training student workers in department AV processes.
Capture, edit, and distribute high-quality videos of classes and events.
Perform other duties as assigned or requested.
Support the university’s mission, vision, and values through professional, responsible, accountable, ethical conduct and outstanding customer service.