AV Specialist

EOS•New York, NY

6h•$80,000 - $93,000•Onsite

About The Position

The AV Technician supports Tier 2 video conferencing equipment and provides ongoing video conferencing technical support to the client. The role resolves issues involving in-room technology, AV/VC equipment failures, physical malfunctions, and software configurations. It also conducts root cause analyses to improve processes and identify recurring issues. The AV Technician II provides Level 2 support.

Requirements

Ability to work independently, stay self-motivated, and be accountable in a fast-paced environment.
Ability to think creatively and methodically when addressing technical issues.
Knowledge of Cisco, Crestron, Extron, Shure, ClearOne, and other AV/VC hardware and signal flow.
Strong interpersonal, customer service, and conflict-resolution skills.
Willingness to learn and adapt to the client’s culture.
Ability to work independently and as part of a team.
Ability to lift large or heavy objects and perform physical integration and maintenance work.

Responsibilities

Serve as the primary on-site technician, resolving room technology issues.
Monitor and resolve automated VC conference room alerts for executive and specialty spaces, where applicable.
Escalate AV/VC needs that cannot be resolved at Tier 1.
Assist with Tier 2 event support and kickoff for in-person, hybrid, and virtual events and Zoom webinars.
Support new builds, design, asset management, commissioning, and testing as needed.
Assist the AV events team with broadcast events, live productions, video switching, A1, streaming, and other event support.
Serve as the primary user-facing point of contact for VC-related issues.
Provide client support and help de-escalate technical failures.
Perform break-fix tasks for user-reported incidents within the target SLA response window.
Maintain and repair VC equipment to support 99% uptime and address primary issues.
Maintain accurate tagging and data entry for tasks, projects, and requests.
Provide white-glove VC technical support to C-suite and senior management.
Provide VC-focused support for high-profile events.
Conduct root cause analysis of reported network-related call escalation issues.
Actively monitor local and global VC endpoints and related hardware.
Assist, train, and advise Tier 1 technicians on signal flow and inspection best practices.
Initiate Cisco TAC cases and vendor RMAs for equipment.
Advise and quality-check integrators on client installation standards.
Partner with OTD New Builds DPMs to provision and deploy VC and VIO equipment in new office locations.
Track on-site supplies, consumables, and assets.
Maintain current knowledge of relevant industry-standard hardware and client proprietary tools.