AV Operations Specialist
About The Position
The AV Operations Specialist provides services to the Firm through the planning, implementation, and maintenance of video conference and audio-visual technologies. The position supports meetings, events, webinars, and technology in the Firm’s meeting spaces, and works with the AV Engineer, Telecommunications Administrator, Marketing, Firm business units, vendors, and contacts in outlying offices. The role is fully onsite in the Kansas City, Missouri office and includes occasional travel for seminars, retreats, and client presentations, with some night and weekend work. The position also supports the Firm’s IT asset management lifecycle and documentation of audio-visual procedures. The description notes that the listed duties are not exhaustive and that reasonable accommodations may be provided as necessary.
Requirements
- High school diploma or GED required; commensurate professional or educational experience may be considered.
- At least 3 years of relevant experience in audio-visual technologies.
- Working knowledge of audio and video editing.
- Ability to regularly position oneself to maintain computers under desks and in the server room.
- Ability to frequently move IT equipment weighing up to 20 pounds and move around the office to access file cabinets, office equipment, and other employees’ workstations.
- Ability to constantly operate a computer and other office equipment and frequently communicate accurately with other professionals about their IT needs.
- Ability to remain in a stationary position 50% of the time.
Nice To Haves
- Associate’s degree preferred.
- Experience in a professional services environment preferred.
Responsibilities
- Assist the AV Engineer with monitoring meeting room schedules and managing conference room setups for audio, video, and web conferences.
- Assist with scheduling, connecting, and monitoring internal and external video conferences using Cisco TMS and associated tools.
- Monitor the service ticket queue, emails, and voicemails for ongoing issues and support needs throughout the day.
- Operate video cameras, projectors, video conference equipment, microphones, and other equipment needed for Firm meetings and events.
- Assist the Telecommunications Administrator with supporting the Firm’s IP phones and headsets.
- Submit and monitor service calls with Firm vendors related to video conferencing and technology in the Firm’s meeting spaces.
- Travel occasionally for seminars, retreats, and client presentations, including some night and weekend work.
- Assist Marketing and Firm business units with webinars and live events using GoToWebinar, ON24, and WebEx.
- Coordinate with designated contacts in outlying offices regarding conference room setups for audio, video, and web conferences.
- Manage requests for audio and video editing.
- Document audio-visual procedures.
- Make recommendations to IT Management regarding products that could enhance the Firm’s audio-visual systems.
- Assist with Asset Management database updates and the asset lifecycle for Firm IT equipment, including desktops, printer devices, and laptops.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
