AV Specialist II

Nationwide Children's Hospital • Columbus, OH

2d

About The Position

Responsible for ensuring reliable, high-quality audiovisual experiences by supporting, maintaining, and optimizing AV systems and services across environments. Independently resolves technical issues and enables seamless meeting and event delivery through effective system support and user assistance. A valid Ohio driver’s license and proof of auto insurance are required by hospital policy. The employee must pass a motor vehicle background inspection, meet insurance eligibility and driving qualifications, complete required training, and maintain eligibility under insurance guidelines.

Requirements

• Bachelor’s degree or equivalent professional experience.
• Three to five years of AV experience, or equivalent.
• Strong understanding of AV systems, signal flow, and troubleshooting.
• Experience supporting conferencing platforms and room systems.
• Demonstrated proficiency with digital media capture and conversion equipment and software.
• Proficiency in Microsoft Office and industry-standard ticketing systems and workflows.
• Ability to work independently and manage multiple priorities.
• Valid Ohio driver’s license and proof of auto insurance.
• Must pass the required motor vehicle background inspection, insurance eligibility and driving qualification checks, complete required training, and maintain qualification under insurance guidelines.

Responsibilities

• Provide intermediate to advanced technical support to ensure AV systems and environments function effectively and meet user needs.
• Monitor AV systems, perform preventive maintenance, and apply system updates to ensure ongoing reliability and performance.
• Independently diagnose and resolve complex AV-related issues, following established processes and escalating when appropriate.
• Provide operational and technical support for meetings and events, including setup, execution, and real-time issue resolution.
• Maintain accurate documentation of issues, solutions, and system changes while following service workflows and escalation protocols.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level