AV Systems Specialist

Abacus Technology•Bellevue, NE

1d•Onsite

About The Position

Abacus Technology is seeking an AV System Specialist to provide IT and hardware support as part of the U.S. Air Force (AF), Strategic Command (USSTRATCOM) team. This is a full-time position at Offutt AFB. The specialist administers, configures, operates, and maintains audiovisual (AV) and video teleconferencing (VTC) systems and related equipment in conference rooms, the auditorium, and the Atrium. The role supports scheduling and facilitation of AV and VTC sessions across multiple networks, maintains VTC infrastructure and the Multi-Domain Video Network Switch, monitors service performance, troubleshoots issues, and provides on-site support and instruction to users. The specialist also supports attended senior-leader events and installs, configures, and maintains AV hardware and software on Command-approved networks. Applicants must have at least two years of experience supporting AV and VTC systems, a Security+ CE certification, U.S. citizenship, and a current Top Secret clearance with SCI access. Selected applicants will undergo a U.S. government security investigation and must meet eligibility requirements for access to classified information.

Requirements

At least 2 years of experience supporting AV and VTC systems.
Security+ CE certification.
Experience operating VTC endpoints, both secure and unsecure, including conference room systems.
Knowledge of VTC infrastructure, including MCUs, gatekeepers, gateways, and crypto equipment.
Basic knowledge of IP and ISDN networks, including high-speed serial circuits, as they pertain to VTCs.
Knowledge of video routing, matrix switching, and system flow.
Knowledge of audio systems, including digital signal processors.
Experience with AV room-control systems using multiple security classifications (Secret, Top Secret, and Top Secret/SCI) in a military operational environment, using AMX/Crestron or equivalent touchscreen controllers to control room classification levels, AV source distribution, and VTC sessions.
Experience with complex AV display and distribution systems across multiple security classifications, using high-definition displays and AV switches to route sources to local and remote displays.
Ability to support customers through remote facilitation tools.
Detail-oriented, with excellent problem-solving and analytical abilities.
Good communication skills and the ability to work professionally with all levels of an organization.
Must be a U.S. citizen.
Must hold a current Top Secret clearance with SCI access (TS/SCI).
Must meet eligibility requirements for access to classified information and undergo a U.S. government security investigation if selected.

Responsibilities

Administer, configure, operate, and maintain systems supporting conference rooms, the auditorium, and the Atrium.
Maintain and operate VTC systems, AV suites, and teleconferencing hardware and software.
Administer, maintain, configure, schedule, and facilitate suite-based VTC systems and their support equipment and processes.
Facilitate use of the Atrium and Auditorium audio and video display systems; monitor audio and video quality and make adjustments as needed.
Troubleshoot and resolve AV issues in collaboration spaces and presentation rooms.
Guide and instruct authorized users and customers in operating AV equipment before scheduled events.
Administer, configure, and operate a centralized scheduling system for conference rooms, the auditorium, and the Atrium.
Schedule, coordinate, and administer simultaneous VTC and AV sessions across all networks.
Administer, configure, maintain, and operate VTC infrastructure, including codecs, MCUs, TMS, VCS Control, and Expressway on multiple networks.
Monitor AV services, detect incidents, report degradations and outages according to USSTRATCOM policy, and assist with determining root causes and correcting problems.
Administer, configure, maintain, and operate the Multi-Domain Video Network Switch (MDVNS).
Facilitate and monitor GO/FO/SES-attended events in the Atrium and Auditorium that require AV capabilities.
Provide on-site end-user support for mission-critical and mission-essential AV systems and services operated and maintained by the Enterprise AV Functional Area.
Install, configure, and maintain AV hardware and software on Command-approved networks as requested by the Command.