AV Systems Manager

Brasfield & Gorrie, LLC•Birmingham, AL

About The Position

Brasfield & Gorrie is seeking an experienced AV professional to serve as the company-wide subject matter expert for conference room technology, collaboration systems, and corporate meeting support. This enterprise-level role owns AV standards, projects, events, and the development of support personnel across more than 100 rooms nationwide. The role calls for strong technical judgment, experience managing complex AV environments across multiple locations, and the ability to work effectively with executives, local support teams, vendors, and construction partners. Travel among company offices and project sites is expected. The AV Systems Manager provides strategic and technical oversight of conference rooms, collaboration spaces, training rooms, and event environments. Responsibilities include setting equipment standards and lifecycle plans; overseeing room inventories, upgrades, designs, installations, and acceptance testing; serving as an escalation point for complex issues; and training local technicians. The role also leads AV planning and support for high-visibility corporate meetings, manages vendor relationships and project work, and contributes AV expertise to office construction and refresh projects. The manager will play a key role in designing and building a new B&G conference center currently under construction in Birmingham and will become its permanent AV operations manager once it opens. The position may require work outside standard hours for major meetings, installations, and project milestones.

Requirements

At least 5 years of experience supporting enterprise AV systems, conference room technology, collaboration platforms, or corporate meeting environments.
Hands-on experience with displays, cameras, microphones, audio systems, control systems, signal distribution, and related AV components.
Working knowledge of Microsoft Teams Rooms, Zoom Rooms, and networked AV platforms.
Experience coordinating AV integrators, production vendors, and equipment contractors, including evaluating proposals and managing performance.
Demonstrated ability to design or standardize conference room and collaboration technology across multiple locations.
Strong project management and organizational skills, including the ability to manage multiple offices, vendors, and priorities simultaneously.
Clear communication skills and ability to explain technical issues to executives, business partners, support teams, and vendors.
Ability to remain composed and make sound decisions while resolving time-sensitive technical issues.
Willingness to travel among company offices and work outside standard hours for major meetings, installations, and project milestones.

Nice To Haves

AVIXA CTS, CTS-I, or CTS-D certification.
Experience with large-venue AV environments such as auditoriums, ballrooms, or conference centers.
Background in facility construction projects and design-phase AV involvement.
Familiarity with networked AV, digital signal processing, room-control platforms, or AV-over-IP technologies.
Experience managing AV budgets, service agreements, or capital equipment-refresh plans.

Responsibilities

Define and maintain enterprise AV standards for conference rooms, collaboration spaces, training rooms, and event environments.
Establish approved equipment configurations by room type and develop multiyear equipment lifecycle and refresh strategies.
Evaluate emerging AV and collaboration technologies and recommend adoption based on usability, reliability, and business value.
Provide budget recommendations for conference room upgrades, replacements, and new installations.
Provide technical oversight for more than 100 conference rooms and collaboration spaces across company offices.
Maintain inventories of AV-enabled rooms, equipment, warranties, configurations, and anticipated replacement dates.
Lead design reviews, vendor coordination, and system acceptance testing for new conference rooms, office expansions, renovations, and upgrades.
Monitor room performance and support trends to identify recurring issues and improvement opportunities.
Serve as the primary escalation point for complex AV issues that local support technicians cannot resolve.
Develop troubleshooting guides, standard operating procedures, and escalation paths for commonly supported AV systems.
Train and mentor local support technicians on room operation, routine troubleshooting, and vendor coordination.
Partner with networking, infrastructure, security, and application teams when AV performance depends on other technology systems.
Serve as the AV technical lead for large and high-visibility corporate meetings in company conference spaces and external venues.
Translate meeting requirements into AV plans covering audio, video, displays, conferencing, recording, and streaming, and determine when external vendor support is needed.
Oversee equipment setup, configuration, and testing, and provide or coordinate onsite technical support during critical meetings.
Review technical issues after major meetings and apply lessons learned to future setups.
Build and maintain relationships with AV integrators, production companies, and equipment vendors in B&G markets.
Prepare scopes of work, evaluate proposals, coordinate installations, and hold vendors accountable for quality, schedule, and documentation.
Lead or contribute AV expertise to office openings, expansions, renovations, and technology-refresh projects.
Contribute to the AV design and buildout of a new B&G conference center under construction in Birmingham and manage its AV operations permanently once it opens.