AV Operations Coordinator

GM • Sunnyvale, CA

22h • Hybrid

About The Position

The AV Operations Coordinator (tactical response team) is a frontline operations leader who helps plan, launch, and stabilize manual and future supervised autonomous-vehicle test operations across multiple markets. The role combines hands-on field operations, operator training and onboarding, and coordination with engineering, incident response, and vendor partners to support safe, high-quality data collection and reliable operations at scale.

The coordinator serves as a subject-matter expert in new markets and program launches, supports the development and implementation of operational procedures and checklists, and trains new hires in fleet safety and safe driving practices. The role also identifies operational issues and supports improvements to procedures and workflows. It is categorized as hybrid, with regular attendance at a designated location and frequent travel of at least 50%. The position requires regularly operating a motor vehicle; a company vehicle is provided only after passing a Motor Vehicle Report review. Relocation benefits and immigration-related sponsorship are not provided.

Requirements

• Experience in vehicle operations management, operations planning, project coordination, or related work in a fast-paced startup or technology environment.
• Ability to travel at least 50% of the time within the United States.
• Strong proficiency with Microsoft Word, Excel, and PowerPoint.
• Excellent communication skills and ability to convey information clearly and professionally.
• A tenacious, action-oriented team approach and continuous-improvement mindset.
• Resilience and adaptability, with a willingness to treat challenges as opportunities to learn and grow.
• At least 2 years of professional experience.
• Bachelor’s degree.
• Ability to legally operate a motor vehicle on a regular basis.
• Must not require GM immigration-related sponsorship now or in the future.

Nice To Haves

• Experience working in a similar role at an autonomous-vehicle company.
• Bachelor’s degree.
• At least 2 years of professional experience.

Responsibilities

• Serve as a subject-matter expert in new markets and program launches, including manual data collection and supervised operations in new cities.
• Support development and refinement of executable procedures and checklists for safe, ongoing garage operations during AVTO launches.
• Document, communicate, and implement safe driving procedures for vehicle preparation, cleaning, charging, and deployment.
• Assist with documenting and rolling out operational procedures for AVTO activities, emphasizing consistency, safety, and operational readiness.
• Train new AVTO hires on fleet safety protocols and safe driving practices.
• Identify operational issues, inefficiencies, and gaps, and contribute to solutions through updated procedures and improved workflows.
• Support operational efficiency initiatives from initial identification through successful implementation.
• Work closely with fleet management and internal teams to support safe and efficient end-to-end operations.
• Communicate operational updates, issues, and recommendations clearly across stakeholder groups.
• Travel frequently within the United States, at least 50% of the time.

Benefits

• Medical, dental, and vision benefits.
• Health Savings Account and Flexible Spending Accounts.
• Retirement savings plan.
• Sickness and accident benefits.
• Life insurance.
• Paid vacation and holidays.
• Tuition assistance programs.
• Employee assistance program.
• GM vehicle discounts.
• Incentive pay program with payouts based on company performance, job level, and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level