AV Operations Specialist
About The Position
The AV Operations Specialist provides services to the Firm through the planning, implementation, and maintenance of video conferencing and audio-visual technologies. The position supports meeting room setups, internal and external video conferences, Firm meetings and events, webinars, live events, and the Firm’s IP phones and headsets. It also handles vendor service calls, audio and video editing requests, procedural documentation, recommendations for AV products, and updates to the IT asset management database. The role is fully onsite in the Kansas City, Missouri office and includes occasional travel for seminars, retreats, and client presentations, with some night and weekend work. The position requires a high school diploma or GED and at least three years of relevant experience in audio-visual technologies. Working knowledge of audio and video editing is required. An associate’s degree is preferred, or commensurate professional or educational experience may be considered. The role involves maintaining computers under desks and in a server room; frequently moving IT equipment weighing up to 20 pounds; moving around the office to access equipment and employees’ workstations; constantly operating a computer and other office equipment; communicating with professionals about IT needs; and remaining stationary for 50% of the time. Reasonable accommodations are available as necessary.
Requirements
- High school diploma or GED required.
- At least 3 years of relevant experience in audio-visual technologies required.
- Working knowledge of audio and video editing required.
- Ability to perform the described physical requirements, including moving IT equipment weighing up to 20 pounds.
Nice To Haves
- Associate’s degree preferred, or commensurate professional or educational experience.
- Experience in a professional services environment preferred.
Responsibilities
- Assist the AV Engineer with monitoring meeting room schedules and managing conference room setups for audio, video, and web conferences.
- Assist with scheduling, connecting, and monitoring internal and external video conferences using Cisco TMS and associated tools.
- Monitor the service ticket queue, emails, and voicemails throughout the day for ongoing issues and support needs.
- Operate video cameras, projectors, video conference equipment, microphones, and other equipment needed for Firm meetings and events.
- Assist the Telecommunications Administrator with support for the Firm’s IP phones and headsets.
- Submit and monitor vendor service calls related to video conferencing and technology in the Firm’s meeting spaces.
- Travel occasionally for seminars, retreats, and client presentations, including some night and weekend work.
- Assist Marketing and Firm business units with webinars and live events using tools such as GoToWebinar, ON24, and WebEx.
- Coordinate with designated contacts in outlying offices on conference room setups for audio, video, and web conferences.
- Manage audio and video editing requests.
- Document audio-visual procedures.
- Recommend new products to IT Management that could enhance the Firm’s audio-visual systems.
- Assist with Asset Management database updates and the asset lifecycle for Firm IT equipment, including desktops, printer devices, and laptops.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
