AV Operations & Video Wall Manager

CoStar•Richmond, VA

7d•$130,700 - $156,200•Onsite

About The Position

The AV Operations & Video Wall Manager is responsible for leading audiovisual operations across executive spaces, studios, training environments, event venues, and large-scale digital display systems. This role ensures AV and video wall environments are reliable, presentation-ready, and aligned with organizational standards, operational priorities, and service expectations. The successful candidate will lead and develop a team of AV professionals while driving operational excellence across executive support, live events, video wall environments, and external roadshow activities. This role requires strong technical expertise, sound judgment, and a service-oriented leadership approach in high-visibility, fast-paced environments. This position is in Richmond, VA and is in office Monday through Friday with up to 10% travel.

Requirements

Bachelor's degree from an accredited, not-for-profit, in-person University or College
A track record of commitment to prior employers.
10 to 15 years of experience in AV operations, video wall management, corporate AV, live events, or related technology environments.
Demonstrated experience leading AV operations in corporate, production, event, or broadcast environments.
Strong experience with video walls, LED processors, digital signage, and media server technologies.
Experience supporting high-profile executive environments and live corporate events.
Knowledge of AV control systems, microphones, cameras, DSPs, switching systems, and conferencing platforms.
Strong troubleshooting, leadership, communication, stakeholder management, and customer service skills.
Ability to work a flexible schedule and support after-hours activities, live events, and critical business needs as required.

Nice To Haves

Familiarity with Analog Way, Planar, Extron, Teams Rooms, Zoom Rooms, and enterprise AV ecosystems preferred.

Responsibilities

Lead daily audiovisual operations across executive spaces, conference rooms, training rooms, studios, specialty venues, and event environments.
Lead, mentor, and develop a team of three AV technicians by providing day-to-day direction, scheduling oversight, coaching, and performance support.
Ensure all supported spaces remain operational, tested, and presentation ready.
Set up, test, operate, and troubleshoot AV systems for executive meetings, live productions, training sessions, conferences, and corporate events.
Own operational readiness across supported spaces, including preventive maintenance planning, issue escalation management, and service continuity.
Build strong cross-functional partnerships with internal teams, facilities staff, vendors, and event stakeholders to sustain dependable AV operations and timely issue resolution.
Provide high-touch, white-glove support for executives and high-visibility company events, ensuring a seamless end-user experience.
Oversee the performance, reliability, and lifecycle support of video wall displays, LED processors, media servers, and playback systems across corporate and event environments.
Manage and support Analog Way Pictural systems and other digital signage platforms.
Monitor system health, including CPU, GPU, storage utilization, signal flow, and network connectivity.
Troubleshoot and resolve issues including dead pixels, image distortion, signal failures, playback interruptions, and color inconsistencies.
Perform routine walkthroughs of executive and event spaces to validate display quality and operational readiness.
Coordinate firmware updates, playback testing, and system validation activities.
Review environmental conditions including airflow, temperature, and humidity to protect equipment performance and reliability.
Oversee conference equipment inventory, show laptops, networking gear, playback systems, booth kits, and accessories.
Coordinate shipping, deployment, recovery, reimaging, and refresh cycles for event equipment.
Establish and maintain technology standards to ensure event systems are standardized, validated, current, and deployment ready.
Support major corporate events and conferences while maintaining high operational standards under tight deadlines.
Lead by example with a player-coach mentality and hands-on technical involvement.
Take ownership of projects, operational issues, and customer experience from start to finish.
Demonstrate exceptional attention to detail and organizational skills.
Operate independently while managing multiple priorities in fast-paced environments.
Maintain a proactive approach to identifying risks, improving processes, and enhancing operational reliability.
Foster a positive, team-oriented culture focused on accountability, professionalism, and service excellence.

Benefits

Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
Life, legal, and supplementary insurance
Virtual and in person mental health counseling services for individuals and family
Commuter and parking benefits
401(K) retirement plan with matching contributions
Employee stock purchase plan
Paid time off
Tuition reimbursement
On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
Access to CoStar Group’s Employee Resource Groups
Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks