Automotive Warranty Administrator

Steve Marsh Ford•Milan, TN

2d•Onsite

About The Position

Automotive Warranty Administrator We are seeking a reliable and organized Warranty Administrator to manage and process manufacturer warranty claims with accuracy and efficiency. This role is critical in ensuring compliance with factory policies and maximizing reimbursement. You’ll collaborate closely with service advisors, technicians, and manufacturer representatives to ensure warranty submissions are processed quickly and correctly. By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Requirements

1+ years of experience as a warranty administrator or service department role required
Ford warranty experience strongly preferred
Familiarity with dealership management systems (DMS) and warranty software
Strong organizational and time management skills
High attention to detail and accuracy
Excellent written and verbal communication skills
Proficient with Microsoft Office Suite and digital records management
Ability to work independently and within a team
Valid driver’s license and clean driving record

Responsibilities

Review, prepare, and submit warranty claims to the manufacturer in accordance with dealership and factory guidelines
Track warranty claim status and follow up on unpaid or rejected claims
Ensure compliance with all manufacturer policies and documentation requirements
Maintain organized and accurate records of all warranty submissions
Communicate with service and parts departments to verify work performed and parts used
Reconcile warranty payments and process adjustments as needed
Coordinate with manufacturer representatives during warranty audits
Assist with administrative tasks and reporting within the service department