Automotive Technician (General Service, C, B & A Levels)

AAA-The Auto Club Group•Riverside, IL

1d•$65,000 - $110,000•Onsite

About The Position

ACG Car Care Technicians perform routine scheduled maintenance and basic to advanced repairs on automobiles and trucks, as directed by a manager or Service Advisor. Duties vary by technician level, from general maintenance and digital vehicle inspections to fluid exchanges, alignments, brake services, electrical repairs, and diagnostics. Technicians work onsite at the North Riverside Facility. Service center hours are Monday through Friday, 7:30 a.m. to 6:00 p.m., and Saturday, 8:00 a.m. to 4:00 p.m.; the center is closed Sunday. Individual schedules and shifts depend on technician position and level. The role offers hourly compensation that varies by level and experience, with annual bonus eligibility. General Service Technicians are paid $15–$17 per hour; C Technicians $17–$25 per hour based on production; B Technicians have an hourly base with weekly production bonus opportunities and stated earnings of $40,000–$70,000+; A Technicians have an hourly base with weekly production bonus opportunities and stated earnings of $65,000–$110,000+. Technicians drive vehicles into service bays, perform and document inspections, complete repairs and maintenance, and prepare vehicles for customer delivery. More experienced technicians may perform advanced work and mentor or train less experienced colleagues. The work takes place in a shop environment that may have intermittent loud noises and odors, may be hot at locations without air conditioning, and requires working on one’s feet for the full shift. Employees must provide tools appropriate to their skill level.

Requirements

High school diploma, GED, or technical school certification.
Valid driver’s license.
Mechanical aptitude.
Knowledge of automotive and/or truck systems, tools, and technical resources, with the ability to independently perform a variety of basic vehicle repairs and maintenance.
Consistently use repair and maintenance equipment and tools properly and maintain a clean, safe, and organized work area.
Ability to provide exceptional customer service and improve customer service scores.
For Technician C: at least 6 months of relevant automotive repair experience or completion of a formal automotive training program.
For Technician B: all Technician C requirements, plus at least 3 years of experience repairing vehicles at a dealership or automotive center.
For Technician A: all Technician B requirements, plus at least 5 years of experience repairing vehicles at a dealership or automotive center.
Must have personal tools appropriate for the technician’s skill level.
Ability to stand and work on one’s feet for the entire shift and perform normal physical mobility, including reaching, grabbing, lifting, and carrying parts and equipment averaging up to approximately 80 pounds.
Ability to work in heat; some locations do not have air conditioning.
Regular and reliable attendance is essential.

Nice To Haves

General Service Technician: G1 Auto Maintenance & Light Repair certification.
General Service Technician: state inspection certificate where applicable.
General Service Technician: AC 609 Certification.
Technician C: ASE certifications or equivalent, including A4 Suspension & Steering and A5 Brakes.
Technician C: AC 609 Certification.
Technician B: two additional ASE certifications or equivalent, beyond the Technician C preferred qualifications.
Technician B: AC 609 Certification.
Technician A: ASE certifications A1–A8 with Master Technician designation, or an equivalent combination of technician and ASE certifications.
Technician A: ASE L1 Advanced Engine Performance Specialist certification.
Technician A: AC 609 Certification.

Responsibilities

Drive vehicles into service bays, prepare them for service, and complete digital vehicle inspections.
Perform general automotive maintenance and repairs, including routine services such as oil changes and tire replacement and repair.
Test-drive vehicles and prepare them for customer delivery after repairs and maintenance are complete.
Keep the shop clean and organized to support a positive customer experience and a safe work area.
Perform repairs, adjustments, and maintenance procedures as outlined on repair orders.
Complete fluid exchanges, alignments, brake services, and other basic repair and maintenance services.
Perform advanced repair and maintenance services at the Technician B level.
Complete electrical repairs, diagnostic repairs, and drivability diagnostics at the Technician A level.
Work with, mentor, and train less experienced technicians at the Technician B and A levels.
Learn from Technician A, B, and C colleagues to advance professional skills.

Benefits

Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program with confidential support services.
Company-paid basic life insurance.
Optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Critical illness, accident, and pet insurance options.
401(k) plan with company matching and additional company contributions.
Health Savings Account and Flexible Spending Account options.
Accrual-based paid time off, with eligibility at 90 days of employment.
Company-paid holidays, with eligibility and amounts varying by employment status and business unit schedules.
Mental health day, floating holidays, and volunteer day for eligible full-time employees.
Paid leave programs, including parental, bereavement, jury duty, and military leave.
Tuition assistance of up to $5,250 annually, with 80% covered by ACG.
100% reimbursement for eligible professional certification programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.