Automotive Technician (General Service, C, B & A Levels)

AAA-The Auto Club Group•Aurora, IL

1d•Onsite

About The Position

The Auto Club Group (ACG) is hiring automotive technicians at General Service, C, B, and A levels for its onsite Aurora facility. Technicians perform routine scheduled maintenance and automotive repairs on automobiles and trucks as directed by a manager or Service Advisor. Work may include oil changes, tire replacement and repair, fluid exchanges, alignments, brake service, diagnostics, and other maintenance and repairs, depending on technician level. Technicians also complete digital vehicle inspections, test-drive vehicles, prepare vehicles for customer delivery, maintain a clean and organized shop, and provide exceptional customer service. The position is full-time and hourly, with schedule and shift assignments dependent on technician position and level. Service center hours are Monday through Friday, 7:30 a.m. to 6:00 p.m., and Saturday, 8:00 a.m. to 4:00 p.m.; the center is closed Sunday. Compensation varies by experience and technician level: General Service Tech, $15–$17 per hour; C Technician, $17–$25 per hour based on production; B Technician, $40,000–$70,000+ with an hourly base and weekly production bonus opportunity; and A Technician, $65,000–$110,000+ with an hourly base and weekly production bonus opportunity. Annual bonus eligibility is also noted. The work takes place in a shop that may intermittently involve loud noises and odors. Technicians work on their feet for the full shift in a concrete facility and may work in heat at locations without air conditioning. The position requires standing, walking, reaching, grabbing, lifting, and carrying automotive parts and equipment averaging up to approximately 80 pounds. Technicians must provide their own tools appropriate to their skill level. ACG offers medical coverage options, prescription coverage, dental and vision benefits, insurance and disability coverage, retirement savings, paid time off and holidays, leave programs, tuition assistance, certification reimbursement, career development opportunities, adoption assistance, and other perks. The Auto Club Group provides membership, travel, insurance, and financial services to approximately 14+ million members and customers across 14 states and two U.S. territories through AAA, Meemic, and Fremont brands.

Requirements

High school diploma, GED, or technical school certification.
Valid driver’s license.
Mechanical aptitude.
Knowledge of automotive and/or truck systems, tools, and technical resources, with the ability to independently perform a variety of basic repairs and maintenance.
Ability to use repair and maintenance equipment and tools properly and maintain a clean, safe, organized work area.
Ability to provide exceptional customer service and improve customer service scores.
Technician C: at least 6 months of relevant automotive repair experience or completion of a formal automotive training program.
Technician B: all Technician C requirements and 3 or more years of experience repairing vehicles at a dealership or automotive center.
Technician A: all Technician B requirements and 5 or more years of experience repairing vehicles at a dealership or automotive center.
Ability to stand and work on one’s feet for the full shift in a concrete facility and perform physical tasks including reaching, grabbing, lifting, and carrying automotive parts and equipment averaging up to approximately 80 pounds.
Ability to work in heat at locations without air conditioning and tolerate intermittent loud noises and odors in the shop.
Must have own tools appropriate for skill level.
Regular and reliable attendance is essential.
Employment offer is contingent on consenting to a background and drug screen based on position requirements.

Nice To Haves

General Service Tech: G1-Auto Maintenance & Light Repair.
General Service Tech: state inspection certificate where applicable.
General Service Tech: AC 609 Certification.
Technician C: ASE certifications or equivalent, including A4-Suspension & Steering and A5-Brakes.
Technician C: AC 609 Certification.
Technician B: two additional ASE certifications or equivalent beyond the Technician C preferred qualifications.
Technician B: AC 609 Certification.
Technician A: ASE Certifications A1–A8 with Master Technician designation, or an equivalent combination of technician and ASE certifications.
Technician A: ASE certification L1-Advanced Engine Performance Specialist.
Technician A: AC 609 Certification.

Responsibilities

Drive vehicles into service bays, prepare them for service, and complete digital vehicle inspections.
Perform general automotive maintenance and repairs.
Test-drive vehicles and prepare them for delivery to customers after repairs and maintenance are complete.
Keep the shop clean and organized to support a positive member and customer experience.
Learn from Technician A, B, and C colleagues to advance professionally.
For Technician C and above, perform repairs, adjustments, and maintenance procedures as outlined on repair orders, including fluid exchanges, alignments, brake services, and basic repairs.
For Technician B and above, perform advanced repair and maintenance services and mentor and train less experienced technicians.
For Technician A, complete electrical repairs, diagnostic repairs, and drivability diagnostics.
Provide exceptional customer service and help improve customer service scores.
Maintain a clean, safe, and organized work area and use equipment and tools properly.

Benefits

Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program with confidential support services.
Company-paid basic life insurance.
Optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Critical illness, accident, and pet insurance options.
401(k) plan with 50% company match on employee contributions up to 6% of pay, subject to the described payment timing and terms.
Additional company contribution of 4% of pay each pay day, 100% vested after three years of service.
Health Savings Account and Flexible Spending Account options.
Accrual-based paid time off, eligible after 90 days of employment; full-time new employees receive up to 12 PTO days annually, subject to accrual and applicable terms.
For eligible full-time employees: 10 company-paid holidays annually, one mental health day, two floating holidays, and one volunteer day.
Paid leave programs, including parental, bereavement, jury duty, and military leave.
Tuition assistance up to $5,250 annually, with 80% covered by ACG.
100% reimbursement for eligible professional certification programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.