Automotive Store Manager

American Tire Depot • Pasadena, CA

6d • $87,300 - $138,000

About The Position

The Automotive Store Manager leads the store team and operations to deliver strong business results and an exceptional customer experience. The role is responsible for recruiting, hiring, scheduling, coaching, and managing employee performance; setting daily plans and driving key performance indicators; and modeling high-quality customer service, including assisting with estimates, approvals, and customer concerns. The manager drives sales through consistent execution, confident pricing, clear recommendations, and follow-through.

The position owns store financial and operational performance, including payroll, inventory accuracy, shrink control, budgets, cash and point-of-sale controls, reporting, audits, and policy adherence. It also oversees OSHA and environmental, health, and safety compliance, cleanliness, equipment and vendor coordination, and supports shop flow as needed. Success is measured by sales and gross profit growth, margins, repair-order performance, technician productivity, inventory and safety results, and team engagement and retention. The role requires open availability, including weekends, and periodic lifting up to 70 pounds.

Requirements

• At least 2 years of store or service management experience in automotive, or high-volume retail experience with strong service and P&L ownership.
• Demonstrated sales leadership, including achieving targets, building a pipeline, and improving average repair orders and close rates.
• Experience hiring, coaching, holding standards, and retaining talent.
• Confidence with KPIs, scheduling, inventory, and cash controls.
• Customer-first communication skills, with the ability to build trust through clear explanations and follow-through.
• Valid driver's license.
• Ability to assist with shop flow, including periodic lifting of up to 70 pounds.
• Open availability, including weekends.

Nice To Haves

• ASE certifications.
• Multi-brand experience.
• Turnaround wins.
• Spanish/English bilingual ability.

Responsibilities

• Recruit, hire, schedule, coach, and performance-manage the store team.
• Set the daily game plan, drive KPIs, celebrate wins, and course-correct quickly.
• Model excellent customer service and assist with estimates, approvals, and difficult customer situations.
• Drive sales by executing playbooks, pricing confidently, and ensuring clear recommendations and follow-through.
• Manage payroll discipline, inventory accuracy, shrink control, and adherence to budgets.
• Ensure OSHA and EHS compliance, cleanliness, and coordination of equipment and vendors.
• Maintain cash and POS controls, reporting, audits, and policy adherence.
• Lead the store during busy customer-facing hours, including weekends.

Benefits

• Competitive hourly rate plus commission and overtime opportunities.
• Paid vacation and holidays.
• Medical, dental, vision, life, and supplemental insurance.
• 401(k) with company match.
• Employee discounts.
• Referral bonuses.
• ASE reimbursement.
• Career growth opportunities, including progression into Store Manager or Multi-Unit Leader roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed