Automotive Store Manager
About The Position
The Automotive Store Manager leads store operations, team development, sales performance, financial results, and the customer experience. The role is responsible for recruiting, hiring, scheduling, coaching, and performance-managing employees; setting daily plans and driving key performance indicators; and modeling excellent guest service, including assisting with estimates, approvals, and customer concerns. The manager executes sales playbooks, ensures confident pricing and clear recommendations, and oversees payroll, inventory, shrink, and budget adherence. The role also maintains OSHA/EHS compliance, cleanliness, equipment and vendor coordination, cash and point-of-sale controls, reporting, audits, and policy adherence. Success is measured by comparable sales growth and gross profit, labor and parts margins, average repair orders, alignment and warranty attachment, technician productivity and efficiency, timekeeping and meal/overtime compliance, inventory accuracy and shrink, safety and audit scores, and team engagement, retention, and readiness for advancement. The position requires open availability, including weekends, and may involve periodic lifting up to 70 pounds. Big Brand Tire & Service describes itself as a tire and auto repair company with more than 50 years of history and hundreds of locations. It emphasizes customer service, career growth, and an inclusive workplace.
Requirements
- At least 2 years of store or service management experience in automotive, or high-volume retail experience with strong service and P&L ownership.
- Proven sales leadership, including meeting targets, building a pipeline, and improving average repair orders and close rates.
- People leadership skills, including hiring, coaching, maintaining standards, and retaining talent.
- Confidence with KPIs, scheduling, inventory, and cash controls.
- Customer-first communication skills, with the ability to build trust through clear explanations and follow-through.
- Valid driver's license.
- Ability to assist with shop flow, including periodic lifting of up to 70 pounds.
- Open availability, including weekends.
Nice To Haves
- ASE certifications.
- Multi-brand experience.
- Experience achieving turnaround results.
- Spanish/English bilingual ability.
Responsibilities
- Recruit, hire, schedule, coach, and performance-manage the store team.
- Set the daily game plan, drive KPIs, recognize wins, and course-correct when needed.
- Deliver the guest experience by modeling five-star service and assisting with estimates, approvals, and difficult customer situations.
- Drive sales by executing playbooks, pricing confidently, and ensuring clear recommendations and follow-through.
- Manage the store P&L, including payroll discipline, inventory accuracy, shrink control, and budget adherence.
- Maintain OSHA/EHS compliance and cleanliness, and coordinate equipment and vendors.
- Oversee cash and POS controls, reporting, audits, and adherence to company policies.
- Own performance across sales, profitability, technician productivity, inventory, safety, and team engagement measures.
Benefits
- Competitive hourly rate plus commission and overtime opportunities.
- Paid vacation and holidays.
- Medical, dental, vision, life, and supplemental insurance.
- 401(k) with company match.
- Employee discounts.
- Referral bonuses.
- ASE reimbursement.
- Career growth and advancement opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
