Automotive Store Manager
About The Position
The Automotive Store Manager leads the store team and daily operations, with a focus on customer service, sales performance, financial results, safety, and operational standards. The manager recruits, hires, schedules, coaches, and performance-manages employees; sets goals and drives key performance indicators; supports customer estimates, approvals, and service recovery; executes sales playbooks; and manages payroll, inventory, shrink, and budgets. The role also oversees OSHA/EHS compliance, cleanliness, equipment and vendor coordination, cash and point-of-sale controls, reporting, audits, and policy adherence. Success is measured through comparable sales growth, gross profit, labor and parts margins, average repair orders, alignment and warranty attachment, technician productivity and efficiency, timekeeping and meal/overtime compliance, inventory accuracy, shrink, safety and audit results, team engagement, retention, and readiness for advancement. The position requires open availability, including weekends, and may involve periodic lifting up to 70 pounds to assist with shop flow.
Requirements
- At least 2 years of store or service management experience in automotive, or high-volume retail experience with strong service and profit-and-loss ownership.
- Proven sales leadership, including meeting targets, building a pipeline, and improving average repair orders and close rates.
- People leadership skills, including hiring, frequent coaching, maintaining standards, and retaining talent.
- Confidence with key performance indicators, scheduling, inventory, and cash controls.
- Customer-first communication skills, with the ability to build trust through clear explanations and follow-through.
- Valid driver's license.
- Ability to assist with shop flow, including periodic lifting of up to 70 pounds.
- Open availability, including weekends.
Responsibilities
- Recruit, hire, schedule, coach, and performance-manage the store team.
- Set the daily game plan, drive key performance indicators, recognize successes, and course-correct when needed.
- Model excellent customer service and assist with estimates, approvals, and challenging customer situations.
- Drive sales by executing playbooks, pricing confidently, and ensuring clear recommendations and follow-through.
- Manage the profit and loss statement, payroll discipline, inventory accuracy, shrink control, and budget adherence.
- Maintain OSHA and EHS compliance, cleanliness, and coordination of equipment and vendors.
- Oversee cash and point-of-sale controls, reporting, audits, and adherence to company policies.
- Own performance measures covering sales, profitability, margins, repair orders, technician productivity, compliance, inventory, safety, and team engagement.
Benefits
- Medical, dental, and vision insurance.
- Health savings and flexible spending accounts.
- Supplemental life and short- and long-term disability insurance.
- Employee assistance program.
- 401(k) with company match.
- Flexible paid time off.
- Paid holidays.
- Discounts on products and services.
- Employee referral program.
- Paid training and reimbursement for ASE certifications.
- Career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
