Automotive Store Manager

Big Brand Tire & Service • Kingsport, TN

10d • $75,000 - $110,000

About The Position

Big Brand Tire & Service is hiring an Automotive Store Manager to lead store operations, develop a high-performing team, deliver excellent customer experiences, and achieve sales and operational goals. The manager recruits, hires, schedules, coaches, and performance-manages employees; sets daily priorities and drives key performance indicators; supports customer estimates, approvals, and service recovery; and ensures clear recommendations and follow-through.

The role includes responsibility for sales execution and store financial performance, including payroll discipline, inventory accuracy, shrink control, and budget adherence. The manager also oversees safety and environmental compliance, cleanliness, equipment and vendor coordination, cash and point-of-sale controls, reporting, audits, and adherence to company policies. Success is measured by sales growth, gross profit, margins, repair-order performance, technician productivity, inventory and safety results, and team engagement and retention.

Requirements

• At least 2 years of store or service management experience in automotive, or high-volume retail experience with strong service and P&L ownership.
• Proven sales leadership, including achieving targets, building a pipeline, and improving average repair orders and close rates.
• People leadership skills, including hiring, coaching, maintaining standards, and retaining talent.
• Confidence with KPIs, scheduling, inventory, and cash controls.
• Customer-first communication skills, with the ability to build trust through clear explanations and follow-through.
• Valid driver's license.
• Ability to assist with shop flow, including periodic lifting of up to 70 pounds.
• Open availability, including weekends.

Nice To Haves

• ASE certifications.
• Multi-brand experience.
• Experience achieving turnaround results.
• Spanish/English bilingual skills.

Responsibilities

• Recruit, hire, schedule, coach, and performance-manage the store team.
• Set daily plans, drive key performance indicators, celebrate wins, and course-correct quickly.
• Model excellent customer service and assist with estimates, approvals, and challenging customer situations.
• Execute sales playbooks, price confidently, and ensure clear recommendations and follow-through.
• Manage store financial performance, including payroll, inventory accuracy, shrink, and budget adherence.
• Ensure OSHA and environmental, health, and safety compliance, maintain cleanliness, and coordinate equipment and vendors.
• Oversee cash and point-of-sale controls, reporting, audits, and policy adherence.
• Own performance measures covering sales, profit, margins, repair orders, technician productivity, inventory, safety, and team engagement.

Benefits

• Competitive hourly rate plus commission and overtime opportunities.
• Paid vacation and holidays.
• Medical, dental, vision, life, and supplemental insurance.
• 401(k) with company match.
• Employee discounts.
• Referral bonuses.
• ASE reimbursement.
• Career growth opportunities, including progression to Store Manager or Multi-Unit leader.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed