Automotive Store Manager

Big Brand Tire & Service • Peoria, AZ

9d • $24 - $35

About The Position

Big Brand Tire & Service is hiring an Automotive Store Manager to lead a high-performing automotive service store and deliver an exceptional customer and team experience. The manager leads and develops the team, drives sales and key performance indicators, oversees the guest experience, and is accountable for store financial and operational performance. The role also includes maintaining safety and environmental compliance, store cleanliness, equipment and vendor coordination, cash and point-of-sale controls, reporting, audits, and adherence to company policies.

The manager owns performance measures including comparable sales growth, gross profit, labor and parts margins, average repair order, alignment and warranty attachment, technician productivity and efficiency, inventory accuracy, shrink, safety and audit results, team engagement, retention, and readiness for future leadership. The position requires open availability, including weekends, and periodic lifting up to 70 pounds when assisting with shop flow.

Requirements

• At least 2 years of store or service management experience in automotive, or high-volume retail experience with strong service and profit-and-loss ownership.
• Proven sales leadership, including achieving targets, building a pipeline, and improving average repair orders and close rates.
• People leadership skills, including hiring, coaching, maintaining standards, and retaining talent.
• Operational competence with key performance indicators, scheduling, inventory, and cash controls.
• Customer-first communication skills, including explaining recommendations clearly and following through.
• Valid driver's license.
• Ability to assist with shop flow, including periodic lifting of up to 70 pounds.
• Open availability, including weekends.

Nice To Haves

• ASE certifications.
• Multi-brand experience.
• Experience achieving turnaround results.
• Spanish and English bilingual.

Responsibilities

• Recruit, hire, schedule, coach, and performance-manage the store team.
• Set the store's game plan, drive key performance indicators, celebrate successes, and course-correct when needed.
• Model excellent customer service and assist with estimates, approvals, and difficult customer situations.
• Execute sales playbooks, price confidently, and ensure recommendations are clear and followed through.
• Manage store profit and loss, payroll discipline, inventory accuracy, shrink control, and budget adherence.
• Maintain OSHA and environmental, health, and safety compliance, cleanliness, and coordination of equipment and vendors.
• Oversee cash and point-of-sale controls, reporting, audits, and policy adherence.
• Own performance measures for sales growth, gross profit, margins, average repair orders, attachment rates, technician productivity, inventory, safety, and team engagement.

Benefits

• Competitive hourly rate plus commission and overtime opportunities.
• Paid vacation and holidays.
• Medical, dental, vision, life, and supplemental insurance.
• 401(k) with company match.
• Employee discounts.
• Referral bonuses.
• ASE reimbursement.
• Career growth opportunities, including progression into Store Manager or Multi-Unit Leader.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed