Automotive Store Manager
About The Position
The Automotive Store Manager leads the store team and daily operations, with responsibility for team development, customer experience, sales performance, financial results, safety, and operational controls. The manager sets priorities, monitors key performance indicators, supports customer estimates and approvals, ensures clear service recommendations, and maintains compliance with company policies and safety requirements. The position includes recruiting, hiring, scheduling, coaching, and performance management; managing payroll, inventory, budgets, and shrink; coordinating equipment and vendors; and overseeing cash and point-of-sale controls, reporting, and audits. The manager is expected to assist with shop flow as needed and to be available during busy guest-facing hours, including weekends.
Requirements
- At least 2 years of store or service management experience in automotive, or in high-volume retail with strong service and profit-and-loss ownership.
- Demonstrated sales leadership, including meeting targets, building a pipeline, and improving average repair orders and close rates.
- People leadership skills, including hiring, frequent coaching, maintaining standards, and retaining talent.
- Confidence with key performance indicators, scheduling, inventory, and cash controls.
- Customer-first communication skills, with the ability to build trust through clear explanations and follow-through.
- Valid driver's license.
- Ability to assist with shop flow, including periodic lifting of up to 70 pounds.
- Open availability, including weekends.
Responsibilities
- Recruit, hire, schedule, coach, and performance-manage the store team.
- Set daily priorities, drive key performance indicators, celebrate successes, and course-correct when needed.
- Model excellent customer service and assist with estimates, approvals, and resolving difficult customer situations.
- Execute sales playbooks, price services confidently, and ensure clear recommendations and follow-through.
- Manage profit and loss responsibilities, including payroll discipline, inventory accuracy, shrink control, and budget adherence.
- Maintain OSHA and environmental, health, and safety compliance, cleanliness, and coordination of equipment and vendors.
- Oversee cash and point-of-sale controls, reporting, audits, and adherence to policies.
- Own performance measures including sales growth, gross profit, margins, repair-order averages, technician productivity, inventory, safety, and team engagement.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Health savings and flexible spending accounts
- Supplemental life and short- and long-term disability insurance
- Employee assistance program
- 401(k) with company match
- Flexible paid time off
- Paid holidays
- Discounts on products and services
- Employee referral program
- Paid training and reimbursement for ASE certifications
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
