Automotive Store Manager - Store 569

Monro Inc.•Allison Park, PA

13d

About The Position

The Store Manager is a salaried role that provides daily leadership to all store positions, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads the store and its teammates, including selecting, coaching, and developing teammates. The position supports Monro’s vision by promoting products and services and helping deliver quality automotive service and tires to guests. The Store Manager oversees sales and service operations, staffing, teammate development, inventory, expenses, guest service, and store condition. The role also provides direction to technicians and assists with vehicle services and repairs when needed. The Store Manager must follow company policies, governmental and environmental standards, and applicable safety standards, and complete required Monro University training.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete all required Monro training within the provided guidelines and timing.
Current, valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent five-star guest experience.
Help develop and implement sales plans, maintain knowledge of services, products, and the automotive industry, and support achievement of sales goals.
Introduce tire and service products to guests to increase sales, satisfaction, and loyalty.
Train and develop teammates in shop operations and guest services, and support a productive sales environment.
Provide direction and oversight to technicians and assist with services and repairs as needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and development of teammates to ensure effective staffing.
Control expenses, including payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable costs.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store in excellent condition, clean, and guest-ready according to Monro standards.
Schedule guest appointments and assign teammates according to skill level to complete vehicle services and repairs efficiently and promptly.
Inform guests about and recommend appropriate tire and service products and promotions to achieve sales goals.
Address guest needs involving sales, service, complaints, and adjustments.
Build guest relationships to increase satisfaction, loyalty, and retention.
Assist teammates in explaining repair and service needs to guests.
Follow company policies and procedures, governmental standards, environmental codes, and applicable ANSI/OSHA standards; consistently follow required safety standards.
Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.