Automotive Store Manager - Store 569

Monro•Allison Park, PA

12d

About The Position

The Store Manager is a salaried role that provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads the store and its teammates, including selecting, coaching, and developing teammates. The position supports Monro’s vision by promoting products and services and providing guests with quality automotive service and tires. The Store Manager develops teammates, oversees sales and service operations, ensures the store is staffed and maintained, manages expenses and inventory, and supports guest satisfaction and retention. The role also requires adherence to company policies, safety procedures, governmental standards, and required training.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete all required Monro training within the provided guidelines and timelines.
Current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to provide a consistent 5-star guest experience.
Help develop and implement sales plans, and ensure sales goals are achieved through knowledge of services, products, and the automotive industry.
Introduce tire and service products to guests to maximize sales, satisfaction, and loyalty.
Train and develop teammates in shop operations and guest services, and support a productive sales environment.
Direct and oversee technicians and assist with services and repairs as needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, utilities, and other controllable expenses.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store to Monro standards for cleanliness and guest readiness.
Schedule guest appointments and assign teammates based on skill level to complete vehicle services and repairs efficiently and on time.
Inform guests about and recommend appropriate tire and service products and promotions to achieve sales goals.
Address guest needs related to sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Help teammates communicate repair and service needs to guests.
Follow company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards.
Consistently use required safety standards established by training, policies, and procedures.
Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.