Automotive Store Manager - Store 164

Monro Inc.•Massillon, OH

10d

About The Position

The Store Manager is a salaried role that reports to the District Manager and provides day-to-day leadership to the store and its teammates, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. The manager selects, coaches, and develops teammates while supporting Monro’s vision of providing quality automotive service and tires and being a trusted neighborhood destination. The role promotes products and services to guests and helps deliver a high-quality guest experience.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage and drive financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to communicate effectively with teammates and guests.
Complete all required Monro training within the provided guidelines and timelines.
Current valid driver’s license and satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to provide a consistent five-star guest experience.
Help develop and implement sales plans, maintain knowledge of products, services, and the automotive industry, and ensure sales goals are achieved.
Introduce tire and service products to guests to support sales, satisfaction, and loyalty.
Train and develop teammates in shop operations and guest services, and support a productive sales environment.
Direct and oversee technicians and assist with services and repairs as needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, maintenance and repairs, supplies, utilities, and other controllable costs.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store in excellent condition, meeting Monro cleanliness standards and keeping it guest-ready.
Schedule guest appointments and assign teammates based on skill level to complete vehicle services and repairs efficiently and on time.
Meet sales goals by informing guests about and recommending tire and service products and promotions.
Address guest needs involving sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Help teammates communicate vehicle repair and service needs to guests.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards; consistently follow required safety standards.
Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.