Floor Supervisor-Store 164 St Peters, MO

Westlake Ace Hardware•St. Peters, MO

2d•Onsite

About The Position

The Floor Supervisor assists with managing overall store operations and assumes primary responsibility for store operations when the General Manager and/or Assistant Managers are absent. The role also assists in managing and directing staff to achieve company goals and objectives. The Floor Supervisor represents Ace Retail Group positively through helpful customer service, supports a safe and professional work environment, and supervises store operations. Responsibilities span customer service, store opening and closing, cashiering, safety and loss prevention, inventory receiving and stocking, merchandising, and associate training. The supervisor communicates operational and managerial issues to the General Manager and works with store leadership to prepare for advancement. Ace Retail Group is a division of Ace Hardware Corporation that owns and operates several Ace brands and more than 250 neighborhood stores nationwide. The company emphasizes personal and professional growth and the Core Values of Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork.

Requirements

High school diploma or GED equivalent.
Ability to read and interpret safety rules, manufacturer assembly directions, operating and maintenance instructions, and procedure manuals.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret bar graphs.
Ability to work independently.
Ability to work flexible hours.
Effective verbal and written communication skills.
Ability to foster teamwork and collaboration and motivate others to perform enthusiastically.
Ability to stand, walk, bend, lift up to 50 pounds regularly, lift up to 100 pounds occasionally with assistance, and climb.

Responsibilities

Represent Ace Retail Group positively and provide helpful, courteous customer service, including greeting and thanking customers and assisting them with problems.
Answer store calls and pages promptly, resolve customer complaints, and use product and store-layout knowledge to help customers.
Maintain a positive, professional, and safe work environment for associates.
Supervise general store operations and manage all aspects of operations when the General Manager and Assistant Manager are absent.
Complete store opening and closing procedures.
Assist with implementation of Store Support Center programs and support Loss Prevention, Safety, and Internal Audits.
Assist the General Manager and Assistant Manager with store operations and communicate operational or managerial issues to the General Manager in a timely manner.
Help maintain the sales floor, stockroom, and outdoor merchandise areas; ensure cleanliness, orderliness, and timely price and label updates.
Assist with cashiering functions, including training, maintenance, audits, and reports.
Help ensure forklift operations and receiving are safe and efficient; oversee complete checking-in and stocking of merchandise.
Assist with back-stock maintenance, cycle counts, negative on-hand reports, and merchandise resets.
Ensure store signage is current and maintain a clean, orderly sales floor, including end caps and promotional and incremental merchandising.
Lead by example and be approachable to associates and customers.
Assist in training associates and participate in store meetings.
Communicate merchandising, cost-control, or sales ideas to the General Manager for follow-up.
Partner with the General Manager and Assistant Manager to prepare for advancement.
Perform other duties as assigned.