Floor Supervisor-Store 3 Fulton, MO
About The Position
The Floor Supervisor assists with managing overall store operations and assumes primary responsibility for store operations when the General Manager and/or Assistant Managers are absent. The role also helps manage and direct staff to achieve company goals and objectives. The Floor Supervisor supports customer service, store operations, inventory and merchandising, and team leadership. Responsibilities include representing Westlake Ace Hardware positively, helping customers, supervising general store operations, opening and closing the store, supporting safe and orderly work areas, assisting with inventory and merchandising activities, and leading associates when other managers are absent. The position is based at Store 3 in Fulton, Missouri. Compensation is $16.00–$18.00 per hour.
Requirements
- High school diploma or GED equivalent.
- Ability to stand, walk, lift up to 25 pounds, and climb.
- Ability to exhibit and incorporate the company’s Core Values into daily decisions and interactions.
Nice To Haves
- Previous retail management experience preferred.
- Hardware experience preferred.
Responsibilities
- Represent Westlake Ace Hardware positively and proactively assist customers in solving problems.
- Greet customers, thank them for their visits, maintain a friendly and outgoing demeanor, and answer calls and pages promptly and courteously.
- Handle customer complaints and work toward resolutions that consider the customer and Westlake’s best interests.
- Maintain excellent product knowledge and knowledge of store layout and product locations.
- Help ensure a positive, professional, and safe work environment for associates.
- Supervise general operations of the entire store and open and close the store.
- Assist with implementation of Store Support Center programs and support Loss Prevention, Safety, and Internal Audits.
- Work with the General Manager and Assistant Managers on store operations, and communicate operational or managerial issues to the General Manager in a timely manner.
- Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise areas.
- Help ensure weekly price changes and label updates are completed accurately and on time.
- Assist with cashiering functions, including training, maintenance, audits, and reports.
- Help ensure forklift operations and receiving are conducted safely and efficiently.
- Assist with receiving, checking in, stocking merchandise, maintaining back stock, and completing cycle counts and negative on-hand reports accurately and on time.
- Assist with merchandise resets and ensure signage is current throughout the store.
- Maintain a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
- Manage store operations in the absence of the General Manager or either Assistant Manager.
- Lead by example and remain approachable to associates and customers.
- Assist in training associates and participate in store meetings.
- Communicate merchandising, cost-control, and sales ideas to the General Manager for follow-up.
- Work with store management to prepare for advancement.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
