Automotive Store Manager
About The Position
The Automotive Store Manager leads the store team and operations, delivering strong customer service, sales performance, financial results, safety, and operational compliance. The manager recruits, hires, schedules, coaches, and performance-manages employees; sets goals and drives KPIs; and supports customers with estimates, approvals, recommendations, and service recovery. The role oversees pricing and sales execution, payroll, inventory, shrink, budgets, cash and point-of-sale controls, reporting, audits, cleanliness, equipment, and vendor coordination. The manager also ensures OSHA/EHS compliance and may periodically assist with shop flow, including lifting up to 70 pounds. The position requires open availability, including weekends, to lead during the store’s busiest guest-facing hours. Success is measured by comparable sales growth and gross profit, labor and parts margin health, average repair orders, alignment and warranty attachment, technician productivity and efficiency, timekeeping and meal/overtime compliance, inventory accuracy and shrink, safety and audit scores, team engagement and retention, and readiness of future leaders. Big Brand Tire & Service describes itself as a trusted tire and auto repair business with more than 50 years of history. It emphasizes customer service, career growth, and a respectful, inclusive workplace.
Requirements
- At least 2 years of store or service management experience in automotive, or high-volume retail experience with substantial service and profit-and-loss ownership.
- Proven sales leadership, including meeting targets, building a pipeline, and improving average repair order and close rates.
- People leadership skills, including hiring, coaching, maintaining standards, and retaining talent.
- Confidence managing KPIs, scheduling, inventory, and cash controls.
- Customer-first communication skills, with the ability to build trust through clear explanations and follow-through.
- Valid driver’s license.
- Ability to assist with shop flow, including periodic lifting of up to 70 pounds.
- Open availability, including weekends.
Responsibilities
- Recruit, hire, schedule, coach, and performance-manage the store team.
- Set the store’s game plan, drive key performance indicators, recognize wins, and correct course as needed.
- Model excellent customer service and assist with estimates, approvals, and difficult customer situations.
- Execute sales playbooks, price confidently, and ensure clear recommendations and follow-through.
- Manage profit and loss, payroll discipline, inventory accuracy, shrink control, and adherence to budgets.
- Ensure OSHA/EHS compliance and maintain cleanliness; coordinate equipment and vendors.
- Oversee cash and point-of-sale controls, reporting, audits, and adherence to policies.
- Lead the store during busy customer-facing hours, including weekends.
- Periodically assist with shop flow.
Benefits
- Medical, dental, and vision insurance
- Health savings and flexible spending accounts
- Supplemental life and short- and long-term disability insurance
- Employee assistance program
- 401(k) with company match
- Flexible paid time off
- Paid holidays
- Discounts on products and services
- Employee referral program
- Paid training and reimbursement for ASE certifications
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
