Automotive Store Manager

Big Brand Tire & Service•Spring, TX

1d•$82,000 - $125,900

About The Position

The Automotive Store Manager leads the store team and oversees sales, customer service, daily operations, and financial performance. The role includes recruiting, hiring, scheduling, coaching, and managing employee performance; setting goals and driving key performance indicators; and personally supporting customer estimates, approvals, and service recovery when needed. The manager is responsible for executing sales processes, providing clear recommendations, and ensuring follow-through. The manager also owns store-level profit and loss responsibilities, including payroll, inventory accuracy, shrink control, and budget adherence. Additional duties include maintaining OSHA and environmental, health, and safety compliance, cleanliness, equipment and vendor coordination, cash and point-of-sale controls, reporting, audits, and policy adherence. Success is measured through sales and gross profit, margins, repair-order and service attachment metrics, technician productivity and compliance, inventory and safety results, and team engagement, retention, and readiness.

Requirements

At least 2 years of store or service management experience in automotive, or high-volume retail experience with strong service and P&L ownership.
Proven sales leadership, including achieving targets, building a pipeline, and improving average repair orders and close rates.
People leadership skills, including hiring, frequent coaching, maintaining standards, and retaining talent.
Confidence with KPIs, scheduling, inventory, and cash controls.
Customer-first communication skills, with the ability to build trust through clear explanations and follow-through.
Valid driver's license.
Ability to assist with shop flow, including periodic lifting of up to 70 pounds.
Open availability, including weekends.

Responsibilities

Recruit, hire, schedule, coach, and performance-manage the store team.
Set the daily game plan, drive KPIs, recognize achievements, and make timely course corrections.
Model excellent customer service and assist with estimates, approvals, and customer service recovery.
Execute sales processes, price confidently, provide clear recommendations, and ensure follow-through.
Manage store P&L responsibilities, including payroll, inventory accuracy, shrink control, and budget adherence.
Maintain OSHA and EHS compliance and store cleanliness; coordinate equipment and vendors.
Manage cash and POS controls, reporting, audits, and compliance with company policies.
Own performance measures including sales growth, gross profit, margins, repair-order metrics, technician productivity, inventory accuracy, safety, and team engagement and retention.