Automotive Store Manager - Store 702

Monro Inc.•Portsmouth, VA

14d

About The Position

The Store Manager is a salaried position that provides daily leadership to all store roles, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads store operations and teammates, including selecting, coaching, and developing team members. The role supports Monro’s vision by promoting products and services and delivering quality automotive service and tires to guests. The Store Manager develops sales and technical teammates, drives sales and financial results, manages staffing and expenses, oversees inventory and shop operations, and supports guest satisfaction and loyalty. The position also ensures compliance with company policies and applicable governmental, environmental, ANSI/OSHA, and safety standards, while maintaining technical knowledge through required training.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to effectively communicate with teammates and guests.
Complete all required Monro training within the provided guidelines and timing.
Current, valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent five-star guest experience.
Support the achievement of sales goals by developing and implementing sales plans and maintaining knowledge of services, products, and the automotive industry.
Introduce tire and service products to guests to maximize sales, satisfaction, and loyalty.
Train and develop teammates in shop operations and guest services to support a productive sales environment.
Direct and oversee technicians and assist with services and repairs as needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, store maintenance and repairs, supplies, and utilities.
Manage inventory, including pulling tires and parts, unloading, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store in excellent condition and in accordance with Monro cleanliness standards, keeping it guest-ready.
Schedule guest appointments and assign teammates according to skill level for efficient and timely vehicle services and repairs.
Meet sales goals by informing guests about and recommending tire and service products and promotions.
Address guest needs related to sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Assist teammates in communicating repair and service needs to guests.
Follow company policies and procedures, governmental standards including environmental codes, ANSI/OSHA standards, and required safety practices.
Maintain technical knowledge and capabilities by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely according to Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.