Automotive Store Manager
About The Position
The Automotive Store Manager leads store operations, develops the team, delivers a strong customer experience, drives sales, and manages financial and operational performance. The role includes recruiting, hiring, scheduling, coaching, and performance-managing employees; setting plans and driving KPIs; assisting with estimates, approvals, and difficult customer situations; and ensuring clear recommendations and follow-through. The manager is accountable for payroll, inventory, shrink, budgets, safety and environmental compliance, store cleanliness, equipment and vendor coordination, cash and POS controls, reporting, audits, and adherence to policies. Success is measured through comparable sales growth and gross profit, labor and parts margins, average repair orders, alignment and warranty attachment, technician productivity and efficiency, timekeeping and MEAL/OT compliance, inventory accuracy, shrink, safety and audit scores, and team engagement, retention, and readiness for advancement. The role requires open availability, including weekends, and periodic lifting up to 70 pounds to assist with shop flow.
Requirements
- At least 2 years of store or service management experience in automotive, or high-volume retail experience with strong service and P&L ownership.
- Proven sales leadership, including meeting targets, building a pipeline, and improving average repair orders and close rates.
- People leadership skills, including hiring, coaching, maintaining standards, and retaining talent.
- Confidence with KPIs, scheduling, inventory, and cash controls.
- Customer-first communication skills, including explaining recommendations clearly and following through.
- Valid driver's license.
- Ability to assist with shop flow, including periodic lifting of up to 70 pounds.
- Open availability, including weekends.
Responsibilities
- Recruit, hire, schedule, coach, and performance-manage the store team.
- Set daily plans, drive KPIs, recognize successes, and correct course when needed.
- Model excellent customer service and assist with estimates, approvals, and difficult customer situations.
- Execute sales playbooks, price confidently, and ensure clear recommendations and follow-through.
- Manage payroll, inventory accuracy, shrink, and adherence to budgets.
- Ensure OSHA/EHS compliance and store cleanliness; coordinate equipment and vendors.
- Manage cash and POS controls, reporting, audits, and policy adherence.
- Own performance across sales, profit, margins, repair orders, technician productivity, inventory, safety, and team engagement.
Benefits
- Medical, dental, and vision insurance
- Health savings and flexible spending accounts
- Supplemental life and short- and long-term disability insurance
- Employee assistance program
- 401(k) with company match
- Flexible paid time off
- Paid holidays
- Discounts on products and services
- Employee referral program
- Paid training and reimbursement for ASE certifications
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
